Wilmington Offers Text2Pay Option for Water/Sewer Bill Payments

Beginning today, customers can register online to pay their water bills via text

Wilmington Mayor Mike Purzycki and Director of Finance J. Brett Taylor today announced the introduction of a Text2Pay payment option to make it more convenient for residents and businesses to pay their water/sewer utility bills. Beginning today, residents can opt-in to the new and free text payment method, which will allow customers to pay a bill with a single reply on any device, receive payment notifications and reminders, and choose from more self-service options.

"The Text2Pay feature is an easier payment option that we think will improve the customer experience paying utility bills in Wilmington," said Mayor Purzycki. "We are modernizing our City systems and staying up with the latest options available through our phones. It's all about ease and convenience while safeguarding your information. My thanks to Brett and his team for bringing about this latest innovation."

To opt in to the new Text2Pay program, use this link and follow the five-step sign-up process.

Wilmington has contracted with Paymentus Corp. to offer the Text2Pay feature to City utility customers. According to Paymentus, using the Text2Pay and Text Notification features enables customers to opt-in to receive text messages containing billing information. Customers can text back a short reply to pay a bill, or opt-out from receiving future messages. The Paymentus system automatically uses the payment method(s) saved in the customer's profile to make the process as quick, convenient, and secure as possible.

Paul Ford Jr.
Director of Communications
City of Wilmington, Office of the Mayor
Mobile: (302) 530-2171
Email: [email protected]