Fast Start Training Brings NWN Carousel and Leverage Teams Together

We held a Fast Start sales training program at the MGM Grand Resort in Las Vegas, welcoming the Leverage team since NWN Carousel's acquisition. The gathering integrated 50 team members across the company including nine of my dedicated federal account executives. It was designed to empower our new colleagues and enhance NWN Carousel's service delivery model.

Key Takeaways: The agenda was packed with valuable insights, featuring sessions led by our Executive Leadership Team. Topics ranged from "Command of the Message" training to Go-to-Market strategies, emphasizing our commitment to delivering business outcomes. We also celebrated key wins such as the City of Corona, Valley Med, and Bonneville Power, reinforcing our capability to meet the unique needs of our customers.

Jim Sullivan, CEO, NWN Carousel shared a 2025 plan with a focus on data-driven decision making, enhanced cybersecurity, and digital transformation initiatives ensuring we will continue to exceed customer expectations. One of the most exciting aspects of two powerhouses coming together is how we deliver more complete digital solutions and services to our customers across public and private sectors, as well as federal.

Doug Chesler, CEO, Leverage and Terry Woodruff, EVP Leverage shared how they are offering new business practices and expertise in the federal market, which will enhance the offerings of NWN Carousel and create new opportunities for growth and collaboration. By combining our strengths in areas such as cloud services, managed services, and AI-powered solutions, we provide our clients with a more comprehensive and integrated approach to addressing their IT needs.

Dean Fernandes, CTO, presented on what enterprises want from the digital workplace including market-driven solutions and services to simplify and secure the employee and customer experience. Outcomes delivered by NWN Carousel, such as increased employee retention, innovation enablement, and improved work-life balance are the cornerstone of our AI-powered solutions for the new year.

Dan Tassone, CRO, spoke about how Leverage will help NWN expand into new geographies (Pacific Northwest) and industry verticals, while accelerating growth with world-class team. While NWN's AI-powered technology solutions for the modern workplace will expand Leverage's offerings in the federal market to include intelligent infrastructure, cybersecurity, managed devices, visual collaboration, and cloud communications, leveraging 30+ years of engineering strategic outcomes for over 5000 organizations using competitively bid national contracts.

Andrew Gilman, CMO, touched on how Next-Generation Service Providers, such as NWN Carousel, are critical given the underlying need for a multi-services and multi-vendor "integrator" across increasingly complex architecture.

Why It Matters: The Fast Start program was more than an onboarding initiative. It was a key moment in our alignment with market dynamics. By enhancing our team's knowledge and capabilities, we ensure that our customers benefit from an integrated portfolio of solutions and services supported by our nationwide contracts. Our commitment to innovation means that we can deliver solutions that are not only effective but also designed to drive superior business outcomes in the public sector, enterprise and federal markets.

Addressing Federal Market Trends: As we look ahead to 2025, with the acquisition of Leverage Information Systems, NWN Carousel is strategically positioned to address critical trends in the federal market. Federal agencies are shifting to cloud solutions to enhance flexibility, scalability, and costing. These trends in the federal market include:

• Adopting Zero Trust and advanced security measures to protect sensitive information.

• AI technologies for data analysis, predictive maintenance, and resident engagement.

• Using advanced analytics to improve program effectiveness and operational efficiency.

• Modernizing IT infrastructure to improve user experiences for better digital services for citizens and internal users.

With a focus on flexible work environments, our AI-powered Managed Services delivered by the Experience Management Platform (EMP) emerges as a key platform to deliver tailored technology services. This comprehensive approach enables us to support a diverse range of customer needs, driving innovation and operational efficiency. NWN Carousel's EMP aggregates disparate data across a customer's end-to-end cloud technology stack and provides real-time visibility, insights, and self-care management capabilities to proactively solve business issues and provide a consumer-grade experience to employees and end users.

The Road Ahead: At NWN Carousel, we are dedicated to building lasting partnerships founded on success and growth. The Fast Start program is a clear testament to our commitment to our customers, preparing us for an innovative 2025. By embracing these changes, we aim to redefine how we deliver value, ensuring that our longtime clients and new ones, are ready for shifts in their specific industries.