AI Social Media Strategy Designing an AI marketing strategy for social media: An expert guide

Share Resource

In a world that moves at the speed of social, businesses need ‌the right tools to remain competitive and grow. A well-crafted artificial intelligence (AI) marketing strategy empowers you to stay ahead of trends, respond quickly to changes and achieve tangible results for long-term success. According to The 2023 State of Social Media report, 98% of business leaders believe companies need to explore the power of AI and machine learning (ML) to have sustainable growth.

With AI marketing, brands can sift through millions of social conversations in seconds to find brand insights that truly matter. Use these insights to ‌optimize marketing spend and resource allocation, inform product research and improve customer delight. Teams can also streamline workflows and automate repetitive tasks to carve out time for more creative or strategic tasks.

Read on to learn more about AI marketing strategy, and how you can design a perfect collaboration between your team and AI.

What is an AI marketing strategy?

An AI marketing strategy is a plan that uses AI in business to improve marketing efforts and get better results. AI tools help marketers understand customers better, develop content that appeals to their audience and improve marketing campaigns in real time. This increases brand and customer engagement, ultimately leading to ‌increased market share and higher revenue.

Here are some areas in which AI is helping social and digital marketers today.

• Data analysis: AI tools quickly analyze millions of data points from social networks, customer forums, social listening data and CRM tools like Salesforce to find patterns and trends. This helps brands understand their customers better, so they can create stronger marketing plans that target audiences more accurately for better personalized campaigns.
• Research: Using AI in market research enables you to ‌get in-depth insights into buyer personas. AI helps analyze customer needs, challenges and pain points based on customer segments. You're also able to track competitors in key areas such as pricing or brand engagement to enrich your brand and marketing strategy.
• Content creation: According to The Sprout Social Index ™, content creation remains the most time-consuming part of social media.

Tools like Sprout's Suggestions by AI help speed up this process. It quickly helps to come up with new ideas and makes post captions better. This means marketers can write interesting captions in seconds, and have more time to work on campaign plans.

Marketers can also use targeted AI prompts to produce different types of content, like blog articles, social media posts and email campaigns that match the preferences and behaviors of different audience demographics.

• Customer experience: AI-powered customer experience analysis helps marketers learn from customer feedback and engagement data. This information helps them improve parts of their brand, including customer care, and refine their strategies to make customers more loyal and satisfied with their brands.
• Automation and chatbots: AI automation reduces time spent on repetitive tasks like creating copy drafts, summarizing long messages, and automating email campaigns. Similarly, tools like chatbots provide instant customer support and can even guide users through a sales process.

Marketers can also optimize content delivery by automatically determining the best times to post, like Sprout does with its ViralPost ™ technology. Thus, leading to more effective engagement and higher ROI on social media campaigns.

• Social media: AI tools analyze social listening data to find trending conversation topics and consumer sentiment in your @mentions and content related to your industry. For example, Sprout's Social Listening tool processes an average of 600 million social messages a day.

What is an AI social media strategy?

An AI social media strategy is a marketing plan that uses AI tools to draw insights from social listening data to improve brand engagement and social media operations. It uses AI techniques like natural language processing and sentiment analysis to analyze social conversations and user interactions. This helps social marketers to create and optimize social content and prioritize social customer care.

This overarching strategy helps in improving social media traffic, campaign performance and share of voice.

Ethical implications of using AI in your marketing strategy

AI can improve your marketing plans and operations to a large extent. But it also calls for brands to think about the ethical implications of using AI. This includes issues like data privacy and following AI guidelines, like the EU AI Intelligence Act or SB 942 under the California Legislature, which requires AI-generated content to be water-marked.

Companies must be transparent about their AI usage, and collect and use customer data with the right data security measures in place. They must take ownership of how AI is used in their marketing plans and business decisions. They also have to ensure they aren't using AI to negatively influence how consumers act and make decisions. Crafting an AI use policy for the whole company is essential to address these concerns.

Companies also need to keep up-to-date with AI rules and guidelines to maintain brand trust and use AI responsibly and fairly.

How to design an AI marketing and social media strategy

Here's a step-by-step guide on how to design an AI-driven social media marketing strategy that adapts over time and enables your teams to become more efficient.

1. Define your goals and objectives

Identify what you want to achieve with your AI social media strategy so you have tangible goals and objectives. For example, do you want to increase brand awareness and boost engagement? Or do you want to improve your ad spend?

Having clear social media goals will help you decide where AI will be best used in your marketing and social media plans so you get the best results.

2. Conduct a social media audit

Once you've earmarked your goals, it's time to conduct a social media audit. This step will help you understand what's working well in your existing social media strategy and where exactly you need to improve. This insight will help you optimize your social media efforts to drive more effective and targeted campaigns.

A smart way to do this is to tie the audit to your goals. For example, if your goal is to improve social media performance, outline why you want to evaluate it in the first place. This will help you identify areas where AI can make the most relevant contribution.

Whether it's improving content messaging, targeting ads better or automating post publishing, a social media audit will tell you how and where AI tools will have the most impact.

3. Evaluate current tech stack and integrations

Evaluate your ​​existing marketing tech stack to identify gaps in technology and processes. This will also tell you if your current infrastructure can support the scalability of AI tools. Knowing this is important to accommodate growing data volumes and expand AI applications as your marketing needs evolve.

A tech stack review will also enable you to identify overlapping functionalities or inefficient tools. This will help you manage costs by consolidating tools so you can save money with the most efficient tools for your business.

And since data-driven insights are one of the most important parts of an AI marketing strategy, an evaluation of your technology stack will also make sure your data is collected, stored and processed safely.

4. Find the best AI marketing tools to support your goals

Research different AI marketing tools to see which ones match your marketing goals and work well with your existing infrastructure. For example, do you want a stand-alone social media management tool? Or one that also integrates with your CRM systems like Sprout's Salesforce integration does?

Consider both off-the-shelf solutions and custom-built technologies, but ensure they adhere to data security standards and regulatory compliance. They should also be scalable and able to regularly update with minimal downtime.

Another important thing to think about is ease of use and whether it has reliable customer support-especially since some team members may not be at the same level of expertise using new software.

5. Determine data management for AI

Determining data management for AI is essential to get the best results from your AI tools. Create a complete plan on how you'll gather, process and analyze data to make sure your social media listening insights are accurate and easily accessible. This proactive data management will make integrating AI tools with your existing systems easier.

Clear data governance policies are also critical for data management. That's why you must ensure compliance with privacy regulations to protect customer data and build trust.

6. Launch a pilot testing program

Now that you've done the groundwork, it's time to test your AI marketing strategy with a pilot project. Start small and choose a campaign that's not too complicated-one you can easily observe to track performance, such as social posts or campaign-specific ads.

Choose the main metrics you want to track and let the test run for a fair amount of time, like a month or so. This will give you more accurate insights. Edit the ad copy as needed or create more social posts if that's what you want, and document the changes you've implemented. Once the testing period is complete, compare how the AI-assisted copy fared in comparison to those written manually.

If you notice a small improvement in engagement, you can use AI to create content faster and give your team more time to focus on other priorities. Apply your learnings in your next project and soon you'll become more familiar with the tool and how to get the best results.

7. Roll out a team-wide implementation

Slowly start sharing the program across the whole organization. Introduce the AI tools selected for your marketing campaigns and the processes you've set up, and provide the right training and documentation for easy reference.

Make sure your training kit also includes points of contact for different issues to prevent your support and marketing teams from getting overwhelmed.

8. Monitor and measure AI performance

Continuously track key performance indicators (KPIs) of AI-driven marketing campaigns and social media efforts. Use AI insights to understand what's working and what isn't, and make adjustments accordingly.

These performance metrics enable you to refine targeting, so you can better identify and reach the right audiences with personalized content. Ongoing evaluation will also highlight areas where AI tools can improve efficiency, like automating repetitive tasks or enhancing customer interactions.

This constant feedback loop will let you quickly adapt to changing trends and make decisions based on data. Thus, improving the overall effectiveness of your AI campaigns. Regular monitoring will also ensure your AI tools are operating within ethical boundaries and compliance standards to maintain data integrity and safeguard customer trust.

9. Scale and optimize AI strategies

Start using AI to scale and optimize your current processes and strategies. ​​For example, use AI to automate repetitive tasks like content scheduling, social media posting and data analysis. Or, use AI-based personalized email campaigns to drive higher engagement based on the insights you get from your social media ads campaigns test. Use AI to run A/B tests so your AI tools can quickly find which versions of a campaign do better and make changes right away.

Use brand insights from AI-powered sentiment analysis to look at social listening data to understand customer opinions, competitors and market trends. This will help you make better decisions. Expand your AI marketing strategy to include social customer care and improve your customer care through tools like Case Management. These tools can tag and prioritize customer messages based on sentiment so care teams can focus on them first.

Last but not least, be up-to-date with the latest AI developments by attending relevant webinars and conferences. Following peer-led forums and becoming part of social communities will also greatly help. For example, Sprout's Arboretum is a forum where more than 10,000 marketers across industries connect to share domain expertise, crowdsource best practices and stay informed on AI tools and network algorithm changes.

All these efforts, when combined, go a long way in catalyzing your overall marketing strategy and boosting customer delight.

Harnessing the power of AI in your marketing strategy

A well-planned AI marketing plan enables brands like you to use AI tools that make your teams more productive. You gain deeper insights into customer behavior and shifting market winds. This helps you improve your campaigns in real-time as well as share insights with other departments like product research and customer care. It also keeps you nimble in a fast-paced digital landscape, leading to improved brand engagement, stronger customer loyalty and higher conversion rates.

Learn how Sprout's AI and automation tools can bring your AI marketing strategy to life.

Annette Chacko

Annette Chacko is a Content Specialist at Sprout where she merges her expertise in technology with social to create content that helps businesses grow. She loves history and etymology. In her free time, you'll often find her at museums and art galleries, or chilling at home watching war movies.

Read all articlesby Annette Chacko