08/21/2024 | Press release | Distributed by Public on 08/21/2024 08:06
Published on August 21, 2024
There's now a convenient one-stop location for conducting in-person business at City Hall, 100 Fort Worth Trail.
What's new: Residents can visit the fifth-floor Customer Center between 8 a.m. and 5 p.m. There is plenty of free parking available in front of the building.
What services are offered? Development Services, Water bill pay, Water applications, and Central Cashier. In addition, these services are standing ready to assist residents on an as-needed basis: Park & Recreation, Environmental Services, Transportation & Public Works, Neighborhood Services, and Fire Department.
View the ribbon-cutting event:
The Development Services Department relocation consolidates all development-related services, including building permits, trades, plats, infrastructure, zoning, water development, backflow, and grease traps, in one location.
Since all development-related services have been consolidated, waiting areas are limited on the fifth floor. So a new and simplified sign-in process has been created for customers seeking assistance with development projects:
Learn more: Contact customer service at 817-392-2222.
What has moved: This move affects only these services moving from 908 Monroe St.:
In-person services that have moved from the lower level of Old City Hall are:
What has not changed: The water customer contact center remains open from 7 a.m. to 7 p.m. for receiving phone calls about account services. All other sections of the water utility located in old City Hall and other surrounding buildings will remain in their current office space for the next few months.
Photo:Mayor Mattie Parker cuts the ribbon opening the newCustomer Centeron the fifth floor of City Hall.
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