New one-stop customer service hub now open at City Hall

New one-stop customer service hub now open at City Hall

Published on August 21, 2024

There's now a convenient one-stop location for conducting in-person business at City Hall, 100 Fort Worth Trail.

What's new: Residents can visit the fifth-floor Customer Center between 8 a.m. and 5 p.m. There is plenty of free parking available in front of the building.

What services are offered? Development Services, Water bill pay, Water applications, and Central Cashier. In addition, these services are standing ready to assist residents on an as-needed basis: Park & Recreation, Environmental Services, Transportation & Public Works, Neighborhood Services, and Fire Department.

View the ribbon-cutting event:

Development Services

The Development Services Department relocation consolidates all development-related services, including building permits, trades, plats, infrastructure, zoning, water development, backflow, and grease traps, in one location.

Since all development-related services have been consolidated, waiting areas are limited on the fifth floor. So a new and simplified sign-in process has been created for customers seeking assistance with development projects:

• Upon arrival, customers can sign in at the lobby kiosks and wait to be called to the fifth floor.
• Or, appointments can be scheduled in advance through the Development Services website or by scanning the QR code below.
• This new process aims to provide a faster and more personalized experience for customers.

Learn more: Contact customer service at 817-392-2222.

Water Department

What has moved: This move affects only these services moving from 908 Monroe St.:

• Making account or billing inquiries
• Canceling service
• Requesting duplicate bills
• Requesting assistance with MyH2O portal
• Establishing new service
• Making payment arrangements
• Making payments
• Transferring service
• Filing paperwork or making deposits for contractor fire hydrant meters

In-person services that have moved from the lower level of Old City Hall are:

• Paying water impact fees, tap fees or other development related fees
• Requesting/receiving permit review comments - residential and commercial
• Inquiries regarding development-related water or sewer work order status
• Consultations on water and sewer issues related to development

What has not changed: The water customer contact center remains open from 7 a.m. to 7 p.m. for receiving phone calls about account services. All other sections of the water utility located in old City Hall and other surrounding buildings will remain in their current office space for the next few months.

Photo:Mayor Mattie Parker cuts the ribbon opening the newCustomer Centeron the fifth floor of City Hall.

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Tagged as:

• Service Update