MDHHS observes second anniversary of the 988 crisis line

The Michigan Department of Health and Human Services (MDHHS) is recognizing the past year's success since launching the 988 Suicide and Crisis Lifeline in Michigan in 2022.

The 988 Suicide and Crisis Lifeline, previously known as the National Suicide Prevention Lifeline, is a 24/7 toll-free nationwide hotline made up of a network of local call centers across the country that confidentially provide compassionate care for behavioral health issues or any other kind of emotional distress. The hotline accepts calls from anyone who needs support for a suicide, mental health and/or substance use crisis.

"Michigan's 988 Lifeline receives as many as 9,000 calls per month, and the dedicated staff who answer these urgent calls are well-trained to help and connect those experiencing crisis with support and resources," said Elizabeth Hertel, director. "Over 1.5 million adults in Michigan currently have a mental health condition, and strengthening crisis care and mental health services continues to be a top priority for MDHHS. We encourage anyone experiencing a crisis, whether personally or one of their family members, to use this resource whenever needed."

Over the past year, more than 88,000 calls have been answered with approximately 19,000 hours spent on the phone with Michigan residents. Out of the highest volume states, Michigan had the quickest speed to answer calls (17 seconds). More than 48% of callers had high or overwhelming stress at the beginning of a call, which was reduced to 12% by the end of the call after speaking with a 988 specialist. The 988 Lifeline connects callers to behavioral health services, resources and referrals to follow-up care.

Anyone with concerns like these can call for support:

• Mental health-related distress.
• Thoughts of suicide.
• Substance abuse crisis.
• Emotional distress.
• Help finding a behavioral health resource.

People worried about a loved one who may need support also can call 988. Additionally, there are specialized services available for veterans, LGBTQ+ individuals and other groups, that are available by selecting the corresponding option on the call menu.

Crisis center calling services are available in English and Spanish, plus Language Line Solutions provides translation services in more than 250 additional languages. Text and chat are currently available in English only.

TTY users will be served either through their preferred relay service or by dialing 711, then 800-273-8255.

For more information, visit the 988 Suicide & Crisis Lifeline and Michigan Crisis & Access Line.

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