My HealtheVet coordinator connects Veterans to top-tier health care

For more than 10 years, Larry Wilson has been a bridge between Veterans and My HealtheVet, VA's online patient portal. As a My HealtheVet Coordinator at Eastern Colorado VA, he spends his days helping Veterans navigate My HealtheVet and connecting them to their health care.

Working with Veterans comes easily to Wilson. After all, he spent 25 years serving as an Air Force medic. He also uses My HealtheVet for his own care.

"My HealtheVet gives Veterans freedom to take control of their own care. I love helping Veterans and their families communicate better, have a better experience at VA and bridge those gaps in communication," he said.

Bridging communication

Wilson meets with Veterans virtually and in person to answer any questions and help them better understand My HealtheVet. Veterans sometimes ask him about a problem they've been having for years and he's been able to solve issues sometimes within minutes.

Along with troubleshooting issues, Wilson encourages Veterans to take advantage of My HealtheVet's tools and features. For his own care, Wilson uses the portal to refill his VA prescriptions. He also loves using the Secure Messaging feature to get in touch with his VA care team.

"I always tell people that I want to take the telephone out of business. I want everybody to use Secure Messaging," he added.

Leading the way

There are more than five million Veterans with active My HealtheVet accounts. Since the portal's launch 20 years ago, there have been more than 280 million prescription refills requested and 230 million secure messages initiated.

Wilson believes that My HealtheVet is "leading the way" for online patient portals.

"I think our Veterans get some of the best health care in the world. We have some of the best tools and, every day, I talk to Veterans who are pleased with VA and love My HealtheVet," he said.

My HealtheVet is currently transitioning to VA.gov, which means that Veterans' sign-in process may change. Wilson is excited for Veterans to have both their health care and benefits in the same place. To learn more about the transition, visit the VA website.

To learn more about My HealtheVet, visit the My HealtheVet homepage or talk to your VA care team.

Public link

Please use the above public link if you want to share this noodl on another website.