Dominion Energy Crews Begin Response to Tropical Storm Debby

Dominion Energy Crews Begin Response to Tropical Storm Debby

Customers Urged to Report Outages, Avoid Downed Power Lines

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CAYCE, S.C. (Aug. 6, 2024) - Dominion Energy crews have begun to respond to the impacts of Tropical Storm Debby, a slow-moving system that is expected to linger for several days this week with heavy rains and strong winds across South Carolina. The company urges customers to stay safe and be prepared for severe flooding and multiple days of power outages.

Crew members, vehicles and equipment are strategically staged throughout Dominion Energy's service territory in South Carolina. Approximately 250 additional crew members and contract resources from out of state - including Kentucky and West Virginia - will mobilize particularly along the coast, which is expected to be the hardest hit area. The company remains in contact with neighboring utilities and contract companies to secure additional resources if needed.

"Every storm is unique, but Debby is particularly so considering its extremely slow-moving nature," said Keller Kissam, president of Dominion Energy South Carolina. "It was already slow, but now it has come practically to a crawl, hanging over South Carolina while bringing buckets of rain and gusty winds. Our crews will not stop working until every customer's power is back on."

In addition to strategically staging and dispatching resources, Dominion Energy has begun lowering Lake Murray's water level in anticipation of heavy rainfall from Debby. The company will continue to monitor the path of the storm and make adjustments if needed to ensure the safe operation of the dam.

Dominion Energy has also started calling White Cross customers who have electrical medical equipment in their home. During a major storm or threat of a storm, the company proactively notifies its White Cross customers so they can make plans to sustain their equipment should an outage occur.

Tips for customers to stay safe and be informed:

• Stay away from downed power lines. Always assume downed power lines are energized and dangerous. Keep in mind the downed lines may not always be visible and use extra caution when walking outside after a storm. Please remain at least 30 feet away and ensure that others avoid the downed line. South Carolina customers should call 888-333-4465 right away to report a downed power line.
  
• Avoid floodwaters. Never drive or walk through flooded streets. Among other dangers, power lines could be submerged underneath.
  
• No need to turn off natural gas service at the outside meter. If a customer's home or business is at risk of flooding to the point where the water could extinguish the pilot lights in any appliances, it's okay to turn off the flow of gas at the individual appliance's supply/isolation valve. If gas appliances are flooded, contact a qualified contractor to inspect before using.
  
• Download the Dominion Energy app. The fastest and most secure way to report or track an outage is using the Dominion Energy app. Customers may also report outages by going to DominionEnergy.com or calling 800-251-7234.
  
• Check the outage map. Customers can use the Dominion Energy outage map for up-to-date information on restoration progress.
  
• Follow Dominion Energy on social media. The company will provide regular updates and additional tips to help keep customers informed and safe.

About Dominion Energy

More than 4.5 million customers in 13 states energize their homes and businesses with electricity or natural gas from Dominion Energy (NYSE: D), headquartered in Richmond, Va. The company is committed to providing reliable, affordable, and increasingly clean energy every day and to achieving Net Zero emissions by 2050. Please visit DominionEnergy.com to learn more.

For further information: Media Relations, 800-562-9308