09/09/2024 | Press release | Distributed by Public on 09/09/2024 12:17
Small-business owners will have the opportunity to learn how to best create good customer service Monday, Sept. 16.
Devan Costa-Cargill will lead a Wyoming Small Business Development Center (SBDC) Network workshop titled "Get Out of the Trenches, Climb a Tree: Customer Service" from 3-5 p.m. at the Powell Regional Office, located at 227 N. Bent St. To register, go here. Registration is free. This is the second in a series of four work sessions.
The Wyoming SBDC Network offers business expertise to help Wyoming residents think about, launch, grow, reinvent or exit their business. The Wyoming SBDC Network is hosted by the University of Wyoming with state funds from the Wyoming Business Council and funded, in part, through a cooperative agreement with the U.S. Small Business Administration (SBA).
During the workshop, small-business owners will learn how to assess and enhance current staff training procedures; establish methods to measure the quality of customer service; and build a solid customer service value proposition that sets businesses apart from others.
Costa-Cargill is the Wyoming SBDC Network regional director for Big Horn, Hot Springs, Park and Washakie counties. She launched her consulting career in the public school system, specifically in special education. For the past 10 years, Costa-Cargill has operated her own small business, providing consultation and enrichment to families and early educators. Her work with the Wyoming SBDC Network began in April 2021, advising small-business startups through the first important steps of their journey.
For more information, call Tyler Schanck, marketing, communications and database manager for the Wyoming SBDC Network, at (307) 343-0925 or email [email protected].