07/27/2021 | News release | Distributed by Public on 07/27/2021 06:23
The global managed services market is projected to reach around $274 billion U.S. dollars by 2026. As market growth continues to accelerate, small-to-medium MSPs are also expected to expand the scale of their businesses.
Growth is always the goal. Scaling becomes hard when increased growth introduces complexity. As MSPs expand their offerings to meet client demands, they may grapple with the management of disparate tools. The operational silos of service desk, billing, and sales are often tracked in multiple software platforms or (insert cringe face emoji) logged in excel. This practice isolates data and prevents a cohesive view of business performance metrics. Beyond that, many hours are lost managing these platforms, which could be spent towards more profitable and strategic initiatives.
A PSA can help solve this scaling challenge. PSA platforms are built to give a complete view of an MSP organization, save time, and create massive efficiencies, which translates to increased revenue potential. A PSA removes the manual effort from day-to-day operations via software consolidation and creates streamlined workflows that support how your team executes. A PSA goes beyond a mere ticketing solution; it also has CRM, billing, asset management, project management, and reporting.
To show you the value a PSA can add, let's take a quick look at a basic ticketing workflow:
Without a PSA, a workflow like this would be complicated to automate and execute. With a PSA, time that was once spent tracking down a lost invoice or the details of a service level agreement (SLA) is freed up to focus on growing the MSP's client base. Scale and growth are achievable when a PSA platform centralizes the key processes and operations of a business.
Datto Autotask PSA is a powerful and intuitive cloud-based PSA platform providing a singular view of the entire business - enabling MSPs to centralize business operations and make data-driven decisions to improve service, productivity, and profitability. If you're interested in implementing a PSA solution for your business, check out our IT PSA Buyer's Guide.