Heartland Helps Demolition Company Smash Through Payroll Roadblocks

Like many hard-working entrepreneurs, Kelvin Severino isn't afraid to get his hands dirty. Having worked his way from laborer to leadership, Severino is now president and CEO of ADEP, a demolition and asbestos abatement company in Boston.

ADEP has completed more than 1,000 projects and employs over 200 people. With an organization of that size, Severino knew it was time to outsource payroll so he could focus on growth.

For those who work at ADEP, every day is a little different - clearing the way for new construction one day, carefully removing asbestos the next - but their company culture runs deep. Severino says their passion, integrity, and professionalism are core to the company's success.

However, Severino quickly noticed that the payroll provider his business got stuck with did not share any of the values that were so important to his organization.

Instead of receiving timely and transparent communication, several of the ADEP employees reported they were continually getting the runaround. In many cases, it would take several days and multiple conversations before his employees received satisfactory answers to payroll questions and concerns.

"The biggest problem that we encountered with our previous payroll provider was the lack of attention that they would give our account," said Marionel Garcia, ADEP's financial controller. "We found ourselves constantly struggling to get things turned around."

It was such a bad experience, they considered returning to handling payroll in-house.

ADEP leaders share how the payroll support services of Heartland helped the company achieve success.

However, before giving up on outsourcing, ADEP leaders considered the company's needs. What they needed was a partner who would take the time to thoroughly understand their business, provide detailed customer service to each employee, and completely take on the burden of onboarding, payroll and other HR functions.

Beyond that, Severino and his team knew they needed a payroll provider who aligned with their core values - a company that would hustle as hard as their staff to provide a great experience.

They soon discovered that as NAHB members, they get an exclusive discount with Heartland, an industry-leading payment processing and payroll management platform with an extensive suite of support services.

"We've been aggressively growing, so it's nice to partner up with companies who not only care but can also grow with us. Heartland is definitely that company," Garcia said. "Heartland is full of individuals who care and are dedicated team members. They do a great job of making our job easier and making sure that our payroll needs are met."

By utilizing Heartland's onboarding support, ADEP has been able to quickly and easily screen candidates before they're hired.

Additionally, Garcia estimates that integrations with ADEP's accounting and time tracking software have cut the time they spend getting payroll processed in half.

When a payroll question does come up, the ADEP team simply calls or emails their dedicated payroll specialist for on-the-spot assistance.

When asked to sum it up, Garcia puts it simply: "Heartland helps us take care of our employees the right way."

Echoing Garcia's sentiments about the advantages of using Heartland's services, Severino encourages other business owners to experience it for themselves.

"If you want more time to concentrate on your bottom line and what makes you successful in your industry," he said, "then you want to use Heartland for payroll services, onboarding, and support so you can focus on what really makes you money."

Heartland helps nearly 1 million entrepreneurs make and move money, manage employees and engage customers with human-centered technology solutions that allow them to rise above the daily grind and lead their businesses into a brighter future.

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