07/24/2024 | Press release | Archived content
Alert number: CA057805_7/24
The State of Washington Department of Financial Institutions (DFI) has received a complaint from a Washington consumer against College Guidance Resources. The consumer reported that College Guidance Resources offered to complete a loan modification on the consumer's student education loans. After the consumer made several payments to College Guidance Resources, they learned that their student education loan servicer did not receive any of the funds.
College Guidance Resources has been associated with the following contact information:
7960 Rafael Rivera Way Suite 1783
Las Vegas NV 89113
Tel: 800*773*7944
Email: [email protected]
Website: https://collegeguidanceresources.org/
Legitimate options for federal student forgiveness:
Loan forgiveness is not available for all student loan borrowers at this time. However, there are programs to forgive federal student loans for specific borrowers, such as public service employees. There are also instances where borrowers may be eligible for student loan discharge.
Federal student loan servicers cannot charge you to apply for loan forgiveness, income-driven repayment (IDR), deferment, or forbearance, or to file any other paperwork. Federal loan servicers do not charge any application or processing fees to consolidate your federal loans into a Direct Consolidation Loan.
Washington State residents only: If you suspect unlicensed activity by a party offering to assist with a loan modification, please contact the Department at 1-877-RING-DFI (746-4334), or online at www.dfi.wa.gov. Even if you activity involves loan modification services you obtained over the internet, a license is still required.
If you feel you have been the victim of a scam you can contact the Federal Trade Commission at 1-877-FTC-HELP (382-4357) or online at www.ftc.gov; or contact the Consumer Financial Protection Bureau (855) 411-CFPB (2372) or online at www.consumerfinance.gov.
If the scammers already have your bank account information, social security number, or other nonpublic information, you may be a victim of identity theft and you can take appropriate precautions. The Federal Trade Commission (FTC) has information for victims of identity theft available online at www.ftc.gov.
If you feel you have been the victim of a scam involving the internet you can also contact the Internet Crime Complaint Center online at www.ic3.gov.
If you feel you have been the victim of a financial scam and are concerned about your personal financial information, you can contact your banking institution and the three major credit bureaus. Procedures for contacting the credit bureaus are available on the FTC's website at www.ftc.gov.
If you live in another state, find the regulator in your home state.