The Conversation: Retailers That Make It Harder to Return Stuff Face Backlash from Their Customers

In 2018, L.L. Bean ended its century-old lifetime return policy, limiting returns to one year after purchase and requiring receipts. The demise of this popular policy sparked backlash, with several customers filing lawsuits.

It inspired Assistant Professor of Supply Chain Management Huseyn Abdulla along with a team of researchers to examine how product return policies affect consumers and retailers. Read about their findings at The Conversation.

UT is a member of The Conversation, an independent source for news articles and informed analysis written by the academic community and edited by journalists for the general public. Through this partnership, we seek to provide a better understanding of the important work of our researchers. Read more of our articles published by The Conversation on the UT news site.

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