The Stay Interview Advantage

The Stay Interview Advantage

We have all experienced that "too little, too late" feeling. For some of us, it may have been a small thing and for others, a major event in our lives. When we lose great employees we tend to feel this way and reflect about what more we could have done.

According to a Gallup survey, 52% percent of exiting employees say that their manager or organization could have done something to prevent them from leaving their jobs. Employees report the biggest change managers can make is to increase the frequency of meaningful conversations they have with them.

Stay interviews are a way to accomplish this, as they make it more likely for managers to identify an employee's concerns, roadblocks, and signs of disengagement, long before an employee's last day. Employees who don't feel connected or valued in the workplace won't produce their best work, impacting customers' experience, and the company as a whole. One solution to tackling this problem is prioritizing stay interviews over exit interviews, with a greater focus on keeping our valued employees.

When leaders devote quality time to building trust and connecting with their employees, we see a highly engaged team. Stay interviews help leaders find out how they're doing, what their goals are, what they like, and what they don't like about their jobs.

Stay interviews are dynamic sessions between managers and employees designed to uncover what keeps top performers engaged and dedicated. Unlike traditional recruitment interviews, stay interviews are more casual and they foster open conversations that reveal valuable insights.

Stay interviews can unearth valuable insights, such as the need for improved flexibility for working parents or other issues that a leader can assist with. Addressing these insights doesn't just retain talent but also promotes improved performance. Further, this fosters a healthy discussion in the event an employee is not a good fit for their current role.

An effective way to initiate your interview is by asking the right questions of your employees to gain valuable insights. Also, when you prepare in advance for a stay interview, you will be able to address some concerns right away. Questions like, "When you come to work each day, what things do you look forward to?" allow an employee to reflect on what they do best and enjoy doing the most.

Join CEA for Member Appreciation Month and sign up for our complimentary Stay Interview Advantage webinarfor CEA members only on August 8, where we will discuss the following:

• Proven strategies to establish trust and rapport with employees
• Effective questions to gain insight into employee satisfaction and engagement.
• Developing personalized retention strategies
• Implementing successful practices for documenting and following up on stay interview discussions.

This is an interactive webinar and we encourage you to bring your questions live for our subject matter experts!