09/10/2024 | Press release | Archived content
Dubai, United Arab Emirates - September 10, 2024 - Avaya, a global leader in enterprise CX, today announced its participation at the 2024 edition of GITEX Global, where the company will showcase a vision for the future in which human and artificial intelligence (AI) collaboration redefines the landscape of customer experience (CX).
Avaya's major presence at GITEX Global will highlight a range of technology demonstrations seamlessly integrating AI into every facet of customer interaction, transforming traditional contact centers into dynamic experience centers. These capabilities are delivered through a roadmap for modernizing contact centers without the disruption associated with full cloud migration, and will empower agents to deliver personalized, efficient, and memorable customer journeys.
"We're commited to extending our leadership in the enterprise CX sphere through the intelligent integration of AI capabilities and the human experience," said Cameron Thomson, GVP - Europe, Middle East and Africa, Avaya. "The advanced solutions we're demonstrating at GITEX drive predictive analytics, personalized service delivery, and real-time customer journey adjustments, enabling large enterprises and public sector organizations to not only meet evolving customer expectations but set new benchmarks for exceptional customer experiences powered by AI."
At GITEX Global 2024, Avaya will showcase solutions that help organizations to unify customer interactions across all channels, enhance the usability of AI-based tools, optimize operations, and more easily orchestrate customer journeys.
All of these capabilities combine to highlight the power of the Avaya Experience PlatformTM, Avaya's robust and comprehensive CX platform, which empowers enterprises to maintain their core capabilities while evolving through flexible innovation paths, including on-premises, private cloud, public cloud, or hybrid deployment models.
At GITEX Global, Avaya will demonstrate its ability to offer flexible integration options and enable customers to leverage third-party solutions through APIs and SDKs, delivering superior outcomes while providing the freedom to innovate and customize their experience.
Avaya will also host a number of their global technology partners and customers at GITEX, highlighting the breadth and depth of its ecosystem to elevate employee and customer experiences with AI. Avaya's presence at GITEX Global will come in partnership with Sestek and Cognigy, as well as additional technology partners.
Visit Avaya at its stand in Zabeel Hall, at Dubai World Trade Centre between October 14 and 18, 2024.