BNSF Agricultural Products: Thanksgiving 2024 Operating Plan

SHUTTLE TRAIN SERVICE
This year, BNSF will observe the Thanksgiving holiday on Thursday, November 28, and Friday, November 29.

Empty Shuttles
Customers with empty trains arriving at the loading facility after 12 p.m. Wednesday, November 27, may elect to move their official spot time to 6 a.m. Friday, November 29. During this time frame, trains may be loaded if desired.

Loaded Shuttles
Customers with loaded trains arriving at an unload facility after 6 p.m. Wednesday, November 27, may elect to move their official spot time to 6 a.m. Friday, November 29. During this time frame, trains may be unloaded if desired.

In either case, customers who elect to move their spot time must contact BNSF Grain Operations at least eight hours in advance and advise of their intentions for train, power and crew planning purposes.

There is no allowance for the Friday after Thanksgiving. Origination Efficiency Payment (OEP) or Destination Efficiency Payment (DEP) will be lost if customer(s) elect to operate outside of these allowances.

Please refer to Demurrage Tariff 6004-C to review the free time and charges for Thanksgiving - November 28-29, 2024.

CARLOAD TRAIN SERVICE
Carload train service will not be curtailed due to the holiday; however, BNSF plans to minimize the number of yard, local and road-switch assignments at terminals during the holiday consistent with customer activity and volume demand. Connecting carriers who have reduced operations for the holiday may cause delays on interline traffic.

CUSTOMER SUPPORT
For interactive tracing 365 days a year, please use BNSF's Tracing web tool by logging in to the BNSF Customer Portal with your username and password and selecting the Trace tab on the Home page. If you have questions regarding a shipment(s), please utilize the Message Us feature on the BNSF Customer Portal (must be registered/logged in to access) or contact BNSF Customer Support at 1-888-428-2673.

Grain Operations will provide full coverage over the holiday. Customer Support will maintain a limited staff on Thanksgiving Day and Friday, November 29. Normal coverage will resume on Saturday, November 30.

Your business is important to us. Thank you again for choosing BNSF Railway as your transportation provider.