Celebrate Customer Service Week

Published: 09/26/24

Celebrating October 7 - 11, 2024

Going above and beyond-this month, we celebrate our incredible employees who consistently go the extra mile to maintain, improve, and serve our community. With 18 departments and 2,700 employees, every role is vital to our success, from those on the front lines providing direct customer service to those working behind the scenes, offering crucial support and expertise. The City of Riverside is truly a team effort!"

Our organization's employees anchor themselves on meeting the needs of Riversiders. Your friendly customer service representatives are frontline staff, who continually make the smiles happen. They accept the challenge of turning a distressed customer into a satisfied customer and are essential to our organization as a whole! Join us in celebrating their committed service to the community we all love.

Follow Along for a Day in the Life of City of Riverside Staff

Show Appreciation for YOUR Riverside Team

Share a positive experience or show your appreciation for the City team in several ways:

• Contact Customer Service at (951) 782-0330 or 311 Call Center at (951) 826-5311 to simply say THANK YOU
• Submit a 311 Service Request online as an Employee or Department Compliment
• Submit a 311 Service Request through the 311 App as #ILoveRiverside - Show Us Why!
• Share your appreciation on social media and tag us: