Entergy Arkansas customer service pop-up event deemed a success in Little Rock

Insights > Entergy Arkansas customer service pop-up event deemed a success in Little Rock

Entergy Arkansas customer service pop-up event deemed a success in Little Rock

07/25/2024

Ninety-nine percent of Entergy Arkansas customers surveyed at the first-ever customer service pop-up event at The Watershed in Little Rock last week said they learned something that would save them from having to call Entergy in the future.

"I learned so much today," said Daffney Payne, a Little Rock resident and Entergy Arkansas customer for 20 years. "This event has really helped the neighborhood. We were able to talk to legal and customer service to get information you would never know about your light bill and what Entergy provides. They were telling me about the bill toolkit, where they help you with food, housing, financial, schools. I said, 'Wait a minute. Entergy does all this?' It was a lot to take in today."

About 100 families attended the event, which included booths featuring free legal advice, the new Entergy Bill Toolkit website, LIHEAP applications, Single Stop public benefits and community resources, security lighting, bill assistance, Entergy Solutions energy efficiency programs, weatherization kits and even free box fans as part of the Beat the Heat giveaway.

"It was a blessing to be out here to receive a free fan and learn how to save energy," said Jennifer Johnson, who has lived in Little Rock for 15 years and received valuable information on weather stripping. "Thank you for serving our community and being a help to the unfortunate and the fortunate."

Johnson also was able to sign her daughter up for the Kids to College program, in which Entergy will contribute $50 toward a college savings account and provide matching funds up to $365.

Ventrell Thompson, vice president of Entergy Arkansas Customer Service, said it was great to be able to personally interact with customers and see that they can get the help that they need.

"We know our customers' need for assistance is real, particularly during the summer months when their energy usage goes up and so does their bill," he said. "We want to make sure they are aware of all the resources we have available so that they can take advantage of them."

Other Beat the Heat fan giveaways are taking place throughout the Entergy Arkansas service area, including recent events in Pine Bluff and Searcy.

For more information about topics that were provided at the customer pop-up event, visit the Entergy Bill Toolkit website.