Forrester Research Inc.

17/06/2024 | Press release | Archived content

The Wall Street Journal – Customer Experience Gets Worse. Again.

The Wall Street Journal:Principal AnalystPete Jacquesbreaks down Forrester's US CX Index rankings for 2024, and the factors that are causing US brands' CX quality to drop significantly for the third straight year in a row.

Read the full articlehere. Read more from Petehere.