FedEx Launches Picture Proof of Delivery for Residential Deliveries in Malaysia

Kuala Lumpur, Malaysia, September 12, 2024 - Federal Express Corporation, a subsidiary of FedEx Corp. (NYSE: FDX) and one of the world's largest express transportation companies, launched Picture Proof of Delivery (PPOD) for express residential deliveries in Malaysia. The service is a testament of the company's continued efforts to digitize its services and improve the customer experience while supporting e-commerce growth in Malaysia.

Since consumers may not always be home to receive their packages, residential shipments can be delivered to the recipient's doorstep without a signature. Customers will receive a photo showing the exact location of their package once it is delivered to their doorstep. The picture will be visible on their tracking notifications or by tracking their package on the FedEx website and FedEx Mobile app.

PPOD is a convenient and free delivery service option and will not require enrolment, an account, or login. In Malaysia, PPOD will be offered to recipients who, when contacted by phone from a FedEx courier, have consented to doorstep delivery without a signature. Customers can also request the PPOD service through FedEx Delivery Manager, which enables recipients expecting inbound shipments to receive delivery notifications, chat with FedEx directly, and manage redirect options with the click of a button. With PPOD, e-commerce consumers can have peace of mind knowing that their packages have been delivered with real-time visual confirmation.

With the e-commerce market projected to reach U.S. $7.88 billion in revenue by 2024 and grow at an annual rate of 11.25%, reaching U.S. $13.43 billion by 2029, efficient and sustainable last-mile delivery has become even more vital.[1]Streamlining last-mile delivery and reducing redelivery rates is vital to maintaining Malaysia's logistics services and network in a sustainable manner.

"Reliable logistics solutions are the lifeblood of today's small-and-medium enterprises," said Woon Tien Long, managing director, FedEx Malaysia. "In the realm of e-commerce, effective delivery systems are crucial in shaping exceptional customer experience. Innovative digital intelligence and tools will instill greater confidence among e-tailers and elevate consumer trust, while driving greater efficiency and flexibility for businesses."

FedEx has been strengthening its e-commerce offerings for e-merchants and consumers by making it easier for e-tailers to access our services and solutions that make order fulfillment more efficient.The company enhanced its Ship Manager platform so e-tailers can create shipments and paperwork directly from their online orders, which allows them to manage orders more efficiently, saving time. FedEx Delivery Manager enables recipients expecting inbound shipments to receive delivery notifications, chat with FedEx directly, and manage redirect options with the click of a button.

[1]https://www.statista.com/outlook/emo/ecommerce/malaysia