The Case for Managed Network Services

Plenty of our customers do business in multiple locations, and some have hundreds-even thousands-of locations spread across all kinds of geographies and territories. If that's you, I have some advice on ways we can help you reduce costs, add capabilities, and save your team a lot of hassle.

One business, lots of locations. Retailers, franchises, warehouses, and medical centers are just a few examples of businesses that can be spread across towns, states, and regions. As the number of locations grows, you will inevitably find yourself with varying levels of service quality offered by each carrier. Left to their own devices, local managers choose the best combination of price and service available in their area. This meets the immediate need for connectivity but also results in a patchwork of terms, prices, and tech support organizations, which is a nightmare for the people who have to manage it.

Often, I hear from businesses that they'd love to have everything standardized. Still, getting the same package at the same price in every location is impossible, and trying to get different vendors to play nice is too much trouble.

We get it. Most organizations don't have the time or resources to get into the weeds trying to find the ideal solution for a service so basic, so they go with the tried and true maxim that "done is better than perfect."

There is a better way. This is where Fusion Connect can help. Solving these kinds of problems is what we do, and we hold ourselves to a higher standard.

We work with local, regional, national, and global service providers daily for hundreds of customers. We know what they offer, we know the "secret menu" of specialized offerings and custom solutions, and we have the clout to negotiate the best deals. When we have service issues with providers, we don't wait on hold listening to apologies about how "response times may be slower than usual;" we have our rep's cellphone on speed dial. Solving this stuff doesn't take time away from our other business; it is our business.

The result is that you have one number to call for all your communication needs across your entire operation, a single no-excuses source of US-based technical support, and one bill to pay, aggregating the savings we can achieve on your behalf.

From savings to value. For many companies, saving the employee hours and aggravation of dealing with hundreds of invoices would be worth it. But that's just the beginning.

For many companies, saving the employee hours and aggravation of dealing with hundreds of invoices would be worth it. But that's just the beginning.

The fact is, even though connectivity services are basic, not having them when you need them is basically a disaster. That's why we design, deploy, and maintain resilient systems that keep your business going even when things go sideways with one carrier or piece of equipment.

This is huge for businesses with large numbers of locations because a single point of failure in your network can mean missing an opportunity, losing a customer, or exposing your organization to significant downside risk.

Here are some of the ways we can help:

• Choosing the right mix of connectivity providers so that every location has the best service possible
• Negotiating backup services with multiple carriers to ensure business continuity in the event of an outage
• Delivering code-compliant solutions for replacing POTS (Plain Old Telephone Service) for complex retrofits like fire alarms and elevator systems
• Implementing 5G mobile connectivity wherever it is available
• Selecting the right technology for each location, including SD-WAN, Firewalls, Intrusion Detection Systems, and customer WiFi, to ensure your network meets the specific requirements of each location

Are you bored yet?Good! Communication management should be boring because when it gets exciting, it means something is wrong. So please, let us help you stay bored by keeping all this stuff as simple and predictable as possible!

Are you interested in hearing more? Every customer scenario is unique. That's why we want to hear from you and discuss how we can add value to your organization and industry.

Click here to connect with us. We'll conduct a brief needs assessment in person or over email to see if there is a good match for our services.

- Peter

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