Stay #ScamAware when shopping online

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Stay #ScamAware when shopping online

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Data from Citizens Advice consumer service helpline confirms that bogus selling and online shopping remain key issues for those reporting scams to the consumer service.

Led by this data, Citizens Advice has launched a #ScamAware campaign that focusses on supporting consumers who might have been affected by online shopping scams when buying in the Christmas period, as well as offering support to consumers hoping to find deals in the January sales.

Top 3 tips to consumers

• Don't assume that the top listed company in an internet search is genuine
• Check in advance of using what the website / online platform's online dispute resolution process is
• There should be a geographical address to return items, with details of the returns policy

Advice has been shared to:-

• Check if something might be a scam - such as it seems too goo to be true or you've been asked to transfer money quickly.
• Check if you can get your money back after a scam - what you should do and whether you'll get a refund depends on what's happened. Contact your bank immediately if you see a payment that you don't recognise.
• What to do if you've been scammed - including protecting yourself from further risks, checking if you can get your money back and reporting the scam.
• How to report a scam - reporting a scam helps to track down and stop scammers.
• Get emotional support if you've been scammed - you can get free, confidential help from Victim Support if you've been affected by a scam. Their support line is open 24 hours a day, every day of the year. Call Victim Support for free on 08 08 16 89 111 or email Victim Support

You can find out more about scams on Citizens Advice website.

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