FPL - Florida Power & Light Company

09/30/2024 | Press release | Distributed by Public on 09/30/2024 07:14

99.7% of customers restored following Helene; FPL converges on the hardest-hit areas and coordinates with the Governor’s office to help other utilities

The latest: Florida Power & Light Company (FPL) has essentially completed restoration to all customers who can safely receive power in the aftermath of Hurricane Helene, a devastating Category 4 storm that caused widespread outages throughout the Southeast. FPL is now focused on restoring power to the hardest-hit customers in its service areas while coordinating with the Governor's office and other industry partners to help restoration efforts across the Southeast U.S.

Why it matters: FPL essentially completed restoration for all customers impacted by Hurricane Helene just days after the storm made landfall. This freed up resources that will now be a part of the support that the Governor's office is coordinating for other communities affected by Helene.

Keep in mind: FPL continues to work closely with local and state official to safely access some of the most heavily damaged areas, including Manatee and Sarasota Counties' barrier islands, so we can restore power to our customers safely and as quickly as possible. Some homeowners and businesses may also need to contact a licensed electrician to repair damaged, customer-owned electrical equipment, including meter enclosures and weatherheads, before they can safely receive power. Once customers can safely receive power, FPL is prepared to respond.

By the numbers:

  • Restored power to more than 680,000 customers affected by the storm.
  • Approximately 185,000 outages avoided due to FPL's smart grid technology.
  • Restoration workforce of 11,000 men and women from 23 states from as far away as Colorado.

A word from FPL President and CEO Armando Pimentel:

"Everything we do is for our customers. We appreciate their patience as we navigated restoration challenges following Helene. Thank you to our restoration workforce, especially those who traveled from other states to help our customers. Now, to the extent we can, we will support other utilities in their restoration efforts so that all our neighbors can get their lights back on."

How customers can stay connected:

FPL communicates information to customers frequently through the news media and the following resources:

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