SoundHound AI Inc.
11/25/2024 | News release | Distributed by Public on 11/25/2024 10:33
From Text to Pickup: New Text to Order Feature For Restaurants
Text-to-Order AI Assistants Are Ready for Business
Let's say it's Friday morning, and a customer wants to order pizza to pick up after work. It's early, so the customer's favorite pizza restaurant is not yet open. However, the restaurant has deployed Text-to-Order, allowing the customer to place their order outside of regular business hours.
As the customer eats their breakfast, they send a quick text to the restaurant's AI assistant that says, "I want to place an order for pickup at 6." From there, the AI assistant would text with the customer to determine their pizza order, confirm the name for the order, and complete payment.
This scenario is a win-win. The customer has a seamless and delightful experience, and the restaurant captures a revenue opportunity outside of business hours.
One POS Integration. Multichannel Experiences.
Text-to-Order is the latest addition to our robust AI offerings for restaurants.
Our restaurant AI solutions are used by leading businesses like Chipotle, White Castle, and Jersey Mike's to automate food ordering via phone calls and drive-thru, and to support employees with AI-powered assistance.
If a restaurant has already deployed one of our offerings, such as our phone-based Smart Ordering solution, they can easily add on our Text-to-Order feature, since one single integration with a restaurant's POS system powers all our phone, text, and drive-thru ordering solutions.
By creating an AI-driven, multichannel food ordering experience, restaurants drive value across all areas of their business:
Enhance Customer Convenience: Provide immediate, natural language food ordering experiences to every customer across any channel, helping drive customer loyalty.
Improve In-Restaurant Operations: Restaurant employees are always busy. With AI handling phone, text, and drive-thru food ordering, employees can focus on creating high-quality food and delivering excellent service to patrons within the restaurant.
Achieve 100% Upsell Rates: Our AI assistants never forget to upsell. Drive revenue by promoting new deals, seasonal menu items, and check-builders in every customer conversation.
Get in Touch
Catering to evolving customer preferences and integrating AI across all food ordering channels helps restaurants create lifelong customers and drive long-term growth.
Are you ready to transform your restaurant's ordering experience with AI? Connect with SoundHound's experts to learn how our restaurant solutions - including Text-to-Order, Phone Ordering, Dynamic Drive-Thru, and Employee Assist - will revolutionize your business.