DraftKings Levels Up Customer Experience with Presidio’s PRISM Program

In a competitive landscape, DraftKings prioritizes one thing above all else: customer obsession. This dedication to exceptional user experiences fuels every decision, from product development to platform performance.

In Zach Maybury's DraftKings' CTO's, own words, "Every project, every app release begins with what do we need to do to make the best experience for our customers?" This relentless focus on user satisfaction is a core differentiator for DraftKings.

However, achieving industry-leading customer experiences requires a robust and scalable technological foundation. This is where DraftKings' partnership with Presidio shines.

A Modernized Platform for Peak Performance

DraftKings recently embarked on a significant migration project, aiming to rewrite their native applications for a closer connection to the operating system and ultimately, a smoother user experience. This ambitious undertaking presented a tight deadline amidst an ongoing focus on customer needs.

Presidio stepped in as a strategic partner, offering their expertise in managed services. They played a vital role in accelerating the application migration project, ensuring DraftKings could deliver the planned improvements without compromising on user experience.

Seamless Collaboration for Faster Results

The success of this collaboration hinged on a deep, collaborative relationship. Presidio's team seamlessly integrated with DraftKings' engineering organization. This close partnership allowed for efficient communication and knowledge sharing, further accelerating project completion.

"Our engineering org is designed to integrate seamlessly with our customers' teams," says Maybury. "Having that deep level, very close relationship and treating them like we would employees was quite frankly the key to success."

Cost Optimization and Scalability: A Winning Combination

Presidio's PRISM (Proactive Recapture into Savings Management) program played a pivotal role in optimizing DraftKings' cloud spending. This innovative program provides elasticity to handle the seasonal demands of DraftKings' business and allows them to focus resources on developing exciting new products.

Presidio's PRISM, is a proven cost optimization managed service that provides real savings for the life of the agreement. PRISM allowed DraftKings to focus on their initiatives, while taking full advantage of everything the cloud has to offer, without the risk of overpaying for instances.

A Shared Vision for Success

Beyond the technical capabilities of Presidio's services, the partnership thrives on a shared commitment to excellence. "They care about outcomes, they care about results, and they want to build the best product possible," says Maybury, reflecting on the Presidio team. "And that's exactly what we want to do."

This alignment in values fosters a powerful collaboration, driving DraftKings towards continued success in delivering exceptional customer experiences.

Watch the full customer story here or read the press release to learn more.