Account Takeover Fraud

According to SEON's Global Statistics in Account Takeover Fraud for 2023, 22% of US adults have fallen victim to account takeover fraud. As the population's digital presence and online transactions continue to grow, the ways for criminals to find to hack into devices also continue to increase.

What is account takeover fraud?

As defined by Experian, account takeover fraud is a form of identity theft in which fraudsters gain unlawful access to an individual's online accounts in order to commit financial crimes. Some ramifications of account takeover fraud can include identity theft, financial losses, reputational damage, and a negative device user experience. One way this can take place is through the installation of malware.

What is malware?

Malware is a type of software that is designed to cause harm to a device with the intent of stealing sensitive data, passwords, financial details, and any other valuable information. Malware may use methods such as keylogging to catalog what you type to glean your usernames and passwords.

If your device is functioning slowly, has issues restarting, or you are unable to delete a file or app, this could be a sign that your device has been infected with malware.

How to protect yourself from malware

The best thing you can do to protect yourself from malware is to be aware of the methods criminals use to install it on your device. Practicing safe internet habits and being cautious online should become a regular routine in your life.

Pay attention to what you are downloading

Only download content from reputable websites and official app stores. Downloading an app from a third-party store is an easy way for criminals to install malware through the app.

Be careful online

When visiting websites, avoid clicking on links in pop-up ads. These can often be ploys to take you to websites that will install malware on your device.

Protect your physical devices

Never leave your device unattended and be cautious about letting strangers borrow it. Criminals can pose as someone in an emergency, claiming they need to use your phone to make a call or search the web. In reality, they may be seeking to install spyware to gather your sensitive information.

What to do if there is a problem with your device

If you are concerned that your device has been infected with malware, update your security software and operating system software. If you need further help fixing a problem, go to someone you know and trust. Many software companies offer support, both online and by phone. Store that sell computer equipment can also offer in-person technical support.

When receiving tech support, keep the following in mind to avoid a tech support scam:

1. Legitimate tech companies will not contact you by phone, email, or text message to tell you there is a problem with your computer or device.
2. Security pop-up warnings from real tech companies will never ask you to call a phone number or click a link.

By practicing safe online habits and knowing how to safely receive technical support, you help keep your personal information secure.