Florida Department of Agriculture and Consumer Services

10/31/2024 | Press release | Distributed by Public on 10/31/2024 07:11

Humane Recalls Charge Case Accessory for Ai Pin Due to Lithium Battery Fire Hazard

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  • Recalled Humane Inc Ai Pin Charge Case
  • Recalled Humane Inc Ai Pin Charge Case
Name of Product:
Humane Charge Case Accessory for Ai Pin
Hazard:

The lithium battery in the recalled Charge Case Accessory can overheat, posing a fire hazard.

Remedy:
Refund
Replace
Recall Date:
October 31, 2024
Units:

About10,500

Consumer Contact

Humane toll-free at 844-481-1900 from 9 a.m. to 5 p.m. PT Monday through Friday, email at [email protected], or online at https://humane.com/ccrecallor at https://humane.com/aipinand click "Charge Case Recall" at the bottom of the page.

Recall Details

Description:

This recall involves the Humane Charge Case Accessory. The Charge Case Accessory charges the Humane Ai Pin. The Ai Pin is an AI-powered multi-modal wearable device. The Charge Case Accessory contains a lithium polymer rechargeable battery pack that is charged via a USB-C charge port. The Charge Case Accessory is chrome with the Humane logo in gray on the back of the case. The Charge Case Accessory measures about 2 ¾ x 1 ½ x 2 ¼ inches. This recall only includes the Humane Charge Case Accessory and no other Humane products.

Note: Recalled lithium-ion batteries should be disposed of in accordance with local and state ordinances, following the procedures established by your municipal recycling center for damaged/defective/recalled lithium batteries, because these potentially hazardous batteries must be handled differently than other batteries. Do not throw this recalled battery in the trash. Do not deposit this recalled battery in used battery recycling boxes found at various retail and home improvement stores.

Remedy:

Consumers should immediately stop using the recalled Charge Case Accessory and contact Humane to receive a full refund or free replacement. Consumers will have the option to receive a refund or a replacement Charge Case Accessory. Consumers who purchased the Charge Case Accessory will receive a $149 refund, while consumers who purchased the Charge Case as part of the Ai Pin Complete System will receive a $129 refund. The approved replacement Charge Case Accessory will be available in approximately 3 to 6 months. Consumers should dispose of the product in accordance with any local and state laws, and not in the trash.

Incidents/Injuries:

The firm has received one report of a charge case overheating and melting during charging. No injuries or property damage have been reported.

Sold At:
Online at humane.com from November 2023 through May 2024. The Charge Case Accessory was sold with the Humane Ai Pin Complete System for between $700 and $800 and sold separately for about $150.
Importer(s):

Humane Inc., of San Francisco, California

Manufactured In:
China
Recall number:
25-026
Fast Track Recall

Note: Individual Commissioners may have statements related to this topic. Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics.

If you are experiencing issues with a recall remedy or believe a company is being non-responsive to your remedy request, please use this form and explain the situation to CPSC.

Related Recalls

The lithium battery in the recalled Charge Case Accessory can overheat, posing a fire hazard.

The lithium-ion battery in the power banks can overheat, posing fire and burn hazards.

The recalled Glow in Dark Supplies Toy Sets violate the mandatory federal battery-operated toy regulation because the Bunny Ears Headbands found in the sets contain button cell batteries that can be easily accessed without requiring the use of a common household tool. When button cell batteries are swallowed, the ingested batteries can cause serious injuries, internal chemical burns and death, posing an ingestion hazard to children.

The lithium-ion batteries in the HALO 1000 Portable Power Station can overheat, posing fire and burn hazards that can lead to serious injury or death.

The power banks can overheat, posing a fire hazard.

The plastic housing surrounding the AC power adapter supplied with some Rest 1st Generation sound machines can come off when removing the adapter from the power outlet, leaving the power prongs exposed and posing a shock hazard to consumers.

About the U.S. CPSC

The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years.

Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.

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