APCO Seeks Comments for Candidate ANS APCO/NENA Standard for the Establishment of a Quality Assurance/Quality Improvement (QA/QI) Program for Emergency Communication Centers (ECCs)

Alexandria, VA - The Association of Public-Safety Communications Officials (APCO) International is seeking comments for candidate American National Standard (ANS) prepared jointly by APCO and the National Emergency Number Association (NENA) titled Standard for the Establishment of a Quality Assurance/Quality Improvement (QA/QI) Program for Emergency Communication Centers (ECCs).

Candidate ANS APCO/NENA Standard for the Establishment of a Quality Assurance / Quality Improvement Program for Emergency Communications Centers (ECCs) will provide a uniform approach to the evaluation of services provided by ECC personnel to ensure the highest level of service is being performed.

"With the challenging nature of calls received in the ECC, the need for an effective QA/QI program is more important than ever," said Becky Neugent, President of APCO International, "the revision of this standard will ensure current methods for evaluating services provided are being used, resulting in higher citizen and responder safety."

Candidate ANS APCO/NENA Standard for the Establishment of a Quality Assurance/Quality Improvement (QA/QI) Program for Emergency Communication Centers (ECCs) is available for public review and comment starting July 26 through September 9, 2024. Please use this link to access the document for review and to provide comments.

For questions regarding APCO Standards, please email [email protected] or contact the Standards Program Manager at (386) 681-8719. For more information on APCO standards activities, please visit our website.

APCO International® (www.apcointl.org)

APCO International is the world's oldest and largest organization of public safety communications professionals and supports the largest U.S. membership base of any public safety association. It serves the needs of public safety communications practitioners worldwide - and the welfare of the general public as a whole - by providing complete expertise, professional development, technical assistance, advocacy and outreach.