Real Estate Division Offers New Guide on How to File Complaints

COLUMBUS, Ohio - The Ohio Department of CommerceDivision of Real Estate and Professional Licensing (REPL) has developed a new guide to help consumers navigate the process of filing a real estate complaint. The guide, which is available at com.ohio.gov/RealEstateComplaintGuide, offers step-by-step instructions to help ensure Ohioans are able to submit complaints efficiently so they can be addressed promptly.

In 2023, REPL received 480 real estate complaints, which included allegations of violations related to advertising, unauthorized access, and property management.

"Transparency and accountability within the real estate industry is paramount to ensuring consumer protection, especially given the fact these are among the largest purchases someone will ever make," said REPL Superintendent Daphne Hawk. "This new guide is designed to connect Ohioans with the necessary resources they need to more easily and effectively share real estate-related concerns with us, which is key to ensuring we uphold the integrity of our licensing standards. While the vast majority of Ohio's real estate agents adhere to license law and do their best to serve Ohioans' best interests, our Division is here to protect consumers against any individuals who might not meet those high standards."

The guide emphasizes several key points, including:

• The enforcement section of the Division thoroughly investigates complaints submitted by the public.
• Individuals or companies under the Division's jurisdiction are subject to investigation for potential violations of real estate license law.
• Consumers can verify the status of real estate licensees through the Department's website or by direct communication with the Division.
• When lodging a complaint, consumers are encouraged to complete a form, provide relevant transaction documents, be prepared to testify if necessary, and have the option to engage in mediation.
• Complaints should be submitted to the Ohio Division of Real Estate and Professional Licensing for review and action.
• If violations are confirmed, disciplinary measures such as license suspension, fines, public reprimands, or further education requirements may be imposed to uphold regulatory standards.

The complaint process primarily focuses on identifying breaches of license law and does not involve financial compensation or contract interpretation.

For detailed instructions and additional information on filing a real estate complaint in Ohio, individuals can access the guide on the Division of Real Estate and Professional Licensing website.

The Division of Real Estate & Professional Licensing is a state agency within the Ohio Department of Commerce. The Division licenses and regulates real estate brokers and sales associates who conduct business in Ohio. It ensures the professional competency of licensees and enforces fair business practices throughout the industry.