Florida Department of Agriculture and Consumer Services

11/14/2024 | Press release | Distributed by Public on 11/14/2024 08:07

woom Bikes USA Recalls Children’s OFF, OFF AIR and ORIGINAL 6 Bicycles Due to Fall and Crash Hazards

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  • The recalled cranks have no space between the well with the woom logo and the pedal thread.
  • Recalled OFF 5 - Black with silver carbon front fork, 24-inch wheels
  • Recalled OFF 6 - Black with silver carbon front fork, 26-inch wheels
  • Recalled OFF AIR 5 - Black with silver suspension front fork, 24-inch wheels
  • Recalled OFF AIR 6 - Black with silver suspension front fork, 26-inch wheels
  • Recalled ORIGINAL 6, 26-inch wheels
Name of Product:
woom bicycles OFF 5, OFF AIR 5, OFF 6, OFF AIR 6, and ORIGINAL 6
Hazard:

The crank can break due to fatigue fractures causing the rider to lose control, posing fall and crash hazards.

Remedy:
Replace
Recall Date:
November 14, 2024
Units:

About 2,500

Consumer Contact

woom Bikes USA toll-free at 855-966-6872 from 8 a.m. to 5 p.m. CT, Monday through Friday, or email at [email protected], or online at https://faq.us.woombikes.com/category/88-recall-noticeor www.woom.com/en_US/and click on "Safety and Recalls" at the bottom of the page and to register for the recall using the online crank checker tool.

Recall Details

Description:

This recall involves the ORIGINAL 6 bicycles from model years 2016 to 2020 and OFF 5 & OFF AIR 5 and OFF 6 & OFF AIR 6 bicycles from model years 2019 to 2020. The bikes are designed for children between 10 and 14 years old. "woom" is displayed on the sides of the downtube in white letters. It is also visible on the front of the headtube. The ORIGINAL 6 bikes were sold in red, green, blue, purple, and yellow colors. The OFF mountain bikes were available in black frames with silver forks.

Remedy:

Consumers should immediately stop using the recalled bicycles and contact woom bikes USA for instructions on how to get a free replacement crankset. Consumers can use the online crank checker tool found at woom.comto determine if their bicycle is affected by the recall. Consumers with affected cranksets will be sent a free replacement that must be installed by a bike repair technician at their preferred bike shop. Reimbursement in the way of a check will be issued for the consumer's crank replacement expense upon submission of the repair receipt. All known purchasers are being contacted directly by woom.

Incidents/Injuries:

The firm has received five reports of the crank breaking including one report of an injury to a child.

Sold At:
Online exclusively at http://www.woom.com U.S. from September 2016 through October 2020 for between $500 and $900.
Importer(s):

woom Bike USA LLC, of Austin, Texas

Manufactured In:
Cambodia
Recall number:
25-043
Fast Track Recall

Note: Individual Commissioners may have statements related to this topic. Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics.

If you are experiencing issues with a recall remedy or believe a company is being non-responsive to your remedy request, please use this form and explain the situation to CPSC.

Related Recalls

The crank can break due to fatigue fractures causing the rider to lose control, posing fall and crash hazards.

The high voltage cables on the motor controller unit can be loose, causing the cable to arc or overheat while in use, posing fire and crash hazards and risk of serious injury.

The recalled ATVs fail to comply with the requirements of the federal mandatory ATV safety regulations. The youth ATVs' mechanical suspension fails to comply with safety requirements, posing a crash hazard. The adult ATVs' service brakes fail to sufficiently stop the vehicle, posing a crash hazard, and the handlebars pose a laceration hazard if the adult rider's body or head impacts the handlebars. ATVs that fail to meet the mandatory safety regulations pose a risk of serious injury or death.

Weight plates above 55 lbs included in the set can dislodge from the 5 lb grip handles, posing an impact injury hazard to the user.

The throttle lever on the recalled ATVs can fail to return to the idle position when a driver releases it, and the vehicle could then unexpectedly continue to accelerate, posing a crash hazard.

The vehicle can move when on an incline and "park" is displayed on the digital dash. This can allow the vehicle to roll away, posing a crash hazard.

About the U.S. CPSC

The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years.

Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.

For lifesaving information:
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