Business Transformations Are Hard, Calix Success Makes It Easier

To me, the 25th anniversary of Calix is all about celebrating the success of our customers.

In 2018, Calix pioneered a dedicated Customer Success organization in the broadband industry. Under Martha Galley's direction, a team of cloud and business experts was assembled to ensure our customers got the maximum value from their Calix investment.

We have always been very intentional about helping customers evolve their business. We understand that winning in broadband over the long term requires broadband service providers (BSPs) to build their brands around something more than just speed. And that's a hard thing for most to do. It requires a complete overhaul of how BSPs have done business for decades-and a complete transformation of their marketing, support, and operations teams.

That is where Calix Success comes in. We know how critical it is to actively support a business transformation because we executed one of our own, evolving from a hardware company to the cloud and software-enabled company we are today. Transformations are challenging, but they are made easier by partners who have the resources, expertise, and dedication to work alongside you every step of the way.

The great news is that we see more customers dramatically transform their business models every month. Over the last six years, Calix Success has helped hundreds of customers:

• Secure and maintain funding that helps them evolve their businesses.

• Upskill their teams with a series of academies.

• Develop strategies to grow their networks while transforming their go-to-market approach.

• Analyze their data to understand subscriber needs better.

• Expand beyond residential markets to own business and community markets.

• Earn exceptional Net Promoter Scores that beat all industry averages and benchmarks.

I am proud of the significant role that Calix Success plays in enabling our customers to do the hard work of transforming their communities. Together, we are making a positive difference in the lives of millions and transforming society one community at a time.

Learn more about how we're celebrating 25 years of serving our customers and connecting communities.

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