22/04/2024 | News release | Distributed by Public on 22/04/2024 23:35
Your electronic or paperless bill from your service provider may be:
Your service provider must let you know when your electronic bill is available online.
If you cannot access and use an electronic bill, you are entitled to a paper bill.
You can request paper billing, free-of-charge, from your service provider if you:
Once you can access and use an electronic bill, service providers may provide electronic bills by default, or they may switch to electronic billing.
You can also request a paper bill from your service provider if you can access an online bill however, you may be charged a fee.
If you have a voice only service and do not have broadband, you are entitled to a paper bill in the post, free-of-charge, from your phone service provider.
If you have a pre-paid service (usually mobile), you are entitled to request your transaction details from your service provider. Your service provider must give you these:
We have a advice and information on billing, which includes information on methods of billing.