Allianz SE
Allianz SE
10/11/2024 | Press release | Distributed by Public on 10/11/2024 05:01
A friend in us: How a critical health claim blossomed into a lasting friendship
Humans of Allianz
A friend in us: How a critical health claim blossomed into a lasting friendship
Allianz SE | Munich | Oct 11, 2024
When Cristina called the Allianz Portugal health claims hotline at the beginning of her battle with cancer, she was hoping to find a trusted and competent partner to help her navigate the challenging bureaucracy that stood between her and her treatment. When Ilda answered the phone, she found that and much more; she found a friend for life.
Insurance isn't just about policies and paperwork - it's about people. Behind every claim is a story, and behind every story is a human connection. Our latest video tells the story of Ilda and Cristina, and it's a testament to the fact that insurance is, and always will be, a people business.
When Allianz Portugal customer Cristina found herself facing one of the most challenging battles of her life - cancer - she was overwhelmed with the stress of navigating the complex world of medical insurance alongside the difficulties of her treatment. Until she met Ilda - a compassionate health claims coordinator at Allianz Portugal who stepped in to provide the kind of support that went far beyond the minimum.
Ilda became a source of comfort and strength for Cristina during an incredibly difficult time in her life. Cristina, with her fighting spirit and commitment to turning her cancer journey into something positive, became a source of inspiration for Ilda, who has faced her own battle with cancer. Their connection blossomed into a friendship that continues to this day. It's a story that not only demonstrates the Allianz purpose in action, but also highlights the critical role our people play in making insurance more than just a transaction; it's a relationship built on trust, care and compassion, and the impact we have on our customers' lives can be profound and lasting!
Watch Cristina and Ilda's story below!
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About Allianz
The Allianz Group is one of the world's leading insurers and asset managers with around 125 million* private and corporate customers in nearly 70 countries. Allianz customers benefit from a broad range of personal and corporate insurance services, ranging from property, life and health insurance to assistance services to credit insurance and global business insurance. Allianz is one of the world's largest investors, managing around 741 billion euros** on behalf of its insurance customers. Furthermore, our asset managers PIMCO and Allianz Global Investors manage about 1.8 trillion euros** of third-party assets. Thanks to our systematic integration of ecological and social criteria in our business processes and investment decisions, we are among the leaders in the insurance industry in the Dow Jones Sustainability Index. In 2023, over 157,000 employees achieved total business volume of 161.7 billion euros and an operating profit of 14.7 billion euros for the group.
* Including non-consolidated entities with Allianz customers.
** As of June 30, 2024.
** As of June 30, 2024.
Cautionary note regarding forward-looking statements
As with all content published on this site, these statements are subject to our cautionary note regarding forward-looking statements:
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Oct 11, 2024 | Article,People & Culture
A friend in us: How a critical health claim blossomed into a lasting friendship
When Cristina called the Allianz Portugal health claims hotline at the beginning of her battle with cancer, she was hoping to find a trusted and competent partner to help her navigate the challenging bureaucracy that stood between her and her treatment. When Ilda answered the phone, she found that and much more; she found a friend for life.
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