02/22/2024 | News release | Archived content
To empower organizations in navigating the complexities of ensuring high-quality employee experiences in the hybrid work environment, we are thrilled to announce the availability of the 2023 Gartner Digital Employee Experience (DEX) Market Guide. We believe this comprehensive research, crafted by industry experts at Gartner, offers invaluable insights into the evolving landscape of digital employee experiences, addressing the challenges faced by organizations in the wake of hybrid work.
In the ever-evolving landscape of the modern workplace, digital employee experience has become a pivotal focal point for organizations worldwide. The integration of hybrid work models, where both knowledge and frontline employees seamlessly transition between remote and in-office settings, has presented both opportunities and challenges. As we embark on this transformative journey, understanding and optimizing digital employee experiences has become crucial for organizational success.
The shift toward hybrid work, although promising increased flexibility and efficiency, comes with its own set of challenges. Organizations are grappling with the need to provide a consistent and high-quality digital experience for their employees, irrespective of their physical location. The demand for secure, seamless access to digital tools that enable productivity, coupled with the effective management of digital assets, poses unique hurdles for IT leaders and decision makers.
We believe the Gartner Market Guide for DEX tools provide a roadmap for organizations to enhance employee engagement, boost productivity, and foster a positive digital work environment. Whether you're just beginning to explore DEX strategies or are seeking advanced insights, this Market Guide serves as a compass for your journey toward a successful hybrid work model.
VMware* recognized for its Workspace ONE capabilities aligned to Gartner Market Guide for DEX
To exemplify how organizations can implement the recommendations outlined in the Gartner Market Guide for DEX, let's delve into the capabilities offered by Workspace ONE, a leading solution of digital employee experience. Workspace ONE provides a comprehensive DEX solution that delivers engaging employee experiences, measures those experiences, uses AI and ML to analyze and recommend improvements to the experience, and remediates issues directly or via self-service or remote support. Learn more about our solution here.
Basic DEX use cases
Workspace ONE addresses fundamental DEX needs for unreported issue discovery, unused software removal, support troubleshooting and root cause analysis (RCA), and more. Here are a few examples:
Intermediate DEX use cases
Going beyond the basics, Workspace ONE enhances core DEX capabilities by taking DEX data and applying it to other use cases or personas within an organization. Some examples include reduction of security vulnerabilities, endpoint device sizing and lifecycle planning, and employee self-service via ITSM and chatbots. Workspace ONE enables outcomes for more secure, more engaged, and more efficient organizations, and we feel it aligns with key elements highlighted in the Gartner Market Guide for DEX. Here are a few examples of how Workspace ONE can help you with these intermediate use cases.
Advanced DEX use cases
After implementing basic and intermediate use cases, customers might be ready to move to implementation of advanced DEX use cases. By setting a foundation with Workspace ONE DEX for continuous improvement of employee experience across all devices, organizations can be ready to deploy these advanced use cases that we believe align with the Gartner Market Guide for DEX. With a library of more than 300 custom sensors and scripts, ability to create your own sensor to collect custom data, extensibility with third-party services, and custom reports and widgets, this gives our customers the ability to expand the use of DEX in their organization. Reach out to your account representative to learn more.
Embark on your journey toward optimizing digital employee experiences by downloading and delving into the Gartner Market Guide for DEX. Equip your organization with the knowledge and strategies outlined in this comprehensive report, elevate your hybrid work model to new heights, and transform your workplace into a hub of innovation, collaboration, and unparalleled digital employee experiences.
*The End-User Computing (EUC) Workspace ONE solution is included and recognized in the report under "VMware." However, Broadcom acquired VMware as of November 23, 2023, and on December 7, 2023, expressed intent to divest EUC. Read more from Shankar Iyer, SVP & GM, End-User Computing Division, Broadcom.
Gartner, Market Guide for DEX Tools, Dan Wilson, Autumn Stanish, Stuart Downes, Tori Paulman, Tom Cipolla, 9 October 2023.
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