Sioux Falls, S.D./Butte, Mont. - Nov. 25, 2024 - NorthWestern Energy recently implemented new, communication system technology with new features to enhance customer service.

"Calls and emails to our Customer Service Centers use the same phone number and email addresses, those have not changed," said NorthWestern Energy Technologist Customer Solutions Malina Hakola. "However, the new technology leverages real-time data and other features that improve response time to customer calls and emails. New features provide more information to crews, dispatchers and support personnel faster, which assists in restore service as quickly as possible when outages occur."

The new technology, which replaces a platform that was near the end of its useful life, gets customers the information they want faster, whether they call to talk to a customer representative, use the automated system to report an outage or check on an account, or email NorthWestern Energy.

"NorthWestern Energy works to exceed our customers' expectations for the quality of energy service we deliver and the customer service we provide," said Hakola. "This new technology is a cost-effective tool to meet that goal and better serve our customers."

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NorthWestern Energy - Delivering a Bright Future

NorthWestern Energy Group, Inc., doing business as NorthWestern Energy, provides essential energy infrastructure and valuable services that enrich lives and empower communities while serving as long-term partners to our customers and communities. We work to deliver safe, reliable, and innovative energy solutions that create value for customers, communities, employees, and investors. We do this by providing low-cost and reliable service performed by highly-adaptable and skilled employees. We provide electricity and / or natural gas to approximately 775,300 customers in Montana, South Dakota, Nebraska, and Yellowstone National Park. Our operations in Montana and Yellowstone National Park are conducted through our subsidiary, NW Corp, and our operations in South Dakota and Nebraska are conducted through our subsidiary, NWE Public Service. We have provided service in South Dakota and Nebraska since 1923 and in Montana since 2002.

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