Five Steps to Keep Your Disaster Recovery on Track

Recovering from a disaster is a continuous process with many options and it is important for disaster survivors to know the resources available to support their recovery efforts. Depending on your particular needs and the steps you've already taken, there are several additional steps you can take to recover from your losses and mitigate your property against future damage.

Here is a checklist to ensure you've taken all the steps in your federal assistance process:

• Visit a temporary Disaster Recovery Center (DRC) near you. A DRC is a place where you can receive in-person support, speak with FEMA and other federal representatives, upload documents, review the status of your application and submit appeals. Get answers to your questions while the DRC is open. Survivors of the August 18-19, 2024 Severe Storm, Flooding, Landslides and Mudslides in Connecticut can visit the following DRC:
  • Until 6 p.m. November 4 - at Sacred Heart Catholic Church, 910 Main Street, South, Southbury, CT 06488, operating Monday - Friday 8 a.m. to 6 p.m., Saturday 8 a.m. to 4 p.m., Sunday Closed. Note: This DRC will CLOSE permanently at 6 p.m. on Monday, November 4.
  • NOTE: There will be no DRC service on Tuesday, November 5 and Wednesday, November 6.

  • Beginning 8 a.m. November 7 - at Southbury Town Hall, 501 Main Street, South, Southbury, CT 06488, operating Monday - Friday 8 a.m. to 6 p.m., Saturday 8 a.m. to 4 p.m., Sunday Closed. Note: This DRC will be OPEN on Monday, November 11.

• Apply for a low-interest U.S. Small Business Administration (SBA) disaster loan. SBA disaster loans are not just for businesses. Homeowners, renters and nonprofit organizations may also apply. Next to insurance, an SBA low-interest disaster loan is the primary source of funds for property repairs and for replacing contents destroyed in a disaster event. Know that you are never obligated to accept a loan.
  • To apply with the SBA: visit www.SBA.gov/disaster, call SBA's Customer Service Center at 1-800-659-2955 (if you are deaf, hard of hearing, or have a speech disability, please dial 7-1-1 to access telecommunications relay services), or send an email to [email protected].
  • Survivors of the August 18-19, 2024 Severe Storm, Flooding, Landslides and Mudslides in Connecticut can visit the following SBA Business Recovery Centers (BRCs):
    • Oxford Town Hall, 486 Oxford Road, Oxford, CT 06478, operating Monday - Friday 8 a.m. to 6 p.m., Saturday 9 a.m. to 3 p.m., Sunday Closed.
    • Monroe Police Department, 7 Fam Hill, Monroe, CT 06468, operating Monday - Friday 8 a.m. to 6 p.m., Saturday 10 a.m. to 2 p.m., Sunday Closed.

  • NOTE: On October 15, 2024, it was announced that funds for the SBA Disaster Loan Program have been fully expended. While no new SBA Disaster loans can be issued until Congress appropriates additional funding, SBA remains committed to supporting disaster survivors. Applications will continue to be accepted and processed to ensure individuals and businesses are prepared to receive assistance once funding becomes available.

• Request continued temporary rental assistance forms. If you received initial rental assistance and remain unable to return to your pre-disaster primary residence due to a disaster declared event, make sure to apply for FEMA's Continued Rental Assistance. If you did not receive a form by mail, you may request one by calling the FEMA helpline at 1-800-621-3362.

• Stay in touch with FEMA. Disaster survivors who applied for assistance from FEMA are asked to please stay in touch with the agency to review their application status, update their contact information and provide required documentation as needed. It is critical to keep in touch with FEMA. Missing or out of date information could slow much needed disaster assistance. Let FEMA know if your address or phone number has changed. Download and use the FEMA Mobile App, visit DisasterAssistance.gov or call FEMA's helpline at 1-800-621-3362.

• Know your appeal options. If you disagree with FEMA decisions, you have the option to submit additional documentation such as your insurance settlement or prove home ownership or documentation to prove your identity to have your case reconsidered. The appeal should be submitted within 60 days of the initial FEMA decision and include supporting documentation, such as a copy of a verifiable contractor's estimate for repairs.

For questions about federal disaster assistance, call the FEMA helpline: 1-800-621-3362. If you use video relay service (VRS), captioned telephone service or others, give FEMA your number for that service. Phone lines operate from 7 a.m. to 2 a.m. seven days a week.