National Communications Commission Announces the '2023 NCC Report on Broadcasting Supervision'

The Broadcasting Television Content Complaints Website was established to ensure that public opinions on broadcasting content are promptly reflected and to facilitate the tracking progress of cases, as well as to enhance the means in which the NCC can accept and compile feedback from the public. The website welcomes diverse perspectives and encourages civic participation in supervising broadcasting content.

Given that broadcasting content and operational issues are major concerns for audiences, the NCC publishes the "NCC Report on Broadcasting Supervision" both annually and quarterly. These reports not only analyze public complaints about broadcasting content and operations but also include records of violations of broadcasting regulations to strengthen public understanding of the state of broadcasting supervision and to participate in monitoring the broadcasting media. Recently, the NCC has released the "2023 NCC Report on Broadcasting Supervision," including Broadcasting Complaints Overview and Major Television Complaints.

Regarding Broadcasting Complaints Overview, there were a total of 1,115 complaints, with 996 related to television-down by 239 cases from 2022-and 119 related to radio-up by 2 cases from 2022.

Reviewing complaint statistics from 2019 to 2023, the number of complaints was highest in 2019 with 3,132 cases and lowest in 2023 with 1,115 cases. In 2019, due to the 15th Presidential and Vice-Presidential election and the 10th Legislative election, there were more discussions concerning radio and television media, resulting in 1,676 complaints about television news reports, with 936 of those related to "false or biased content" category being the most common. In 2023, television complaints accounted for 996 cases, making up 89.33% of total complaints, indicating that television remains the primary source of public grievances.

In terms of complaints pertaining to inappropriate content, the top five categories were "opinions on the broadcasting operations (overall environment and specific

topics/channels/programs/commercials)" (232 cases, 20.81%), "violations of the principle of fact verification " (148 cases, 13.27%), " disrupting public order or adversely affecting good social customs " (141 cases, 12.65%), " violation of laws and regulations promulgated by other government authorities " (121 cases, 10.85%), and "lack of distinction between programs and commercials " (99 cases, 8.88%). These categories together account for 66.46% of total complaints.

Regarding complaints pertaining to television program content, the most frequent categories were "comments/consultation/suggestions " (285 cases, 29.81%) and "news reports" (226 cases, 23.64%). Other notable categories included "political talk shows" (197 cases, 20.61%) and "commercials" (73 cases, 7.64%). In 2023, there were two news reports with more than 10 complaints each: SET News' " 1819 Headlines of Taiwan " (28 cases) and EBC News "EBC Evening News" (13 cases).

This report only reflects the statistics of complaints against radio and television media from viewers and does not imply that the complaints regarding the content of radio and television media have necessarily violated relevant regulations. The NCC will continue to regularly publish report on broadcasting supervisions, aiming to promote supervision from civil society, strengthen legal regulation, and enhance media self-regulation through transparent information, thereby improving the broadcasting environment and protecting audience rights.