Entergy system Hurricane Beryl update – 7/15/24, 11 a.m.

Insights > Entergy system Hurricane Beryl update - 7/15/24, 11 a.m.

Entergy system Hurricane Beryl update - 7/15/24, 11 a.m.

07/15/2024

One week after Hurricane Beryl made landfall, our workforce has restored power to approximately 96% of Entergy customers affected by Hurricane Beryl. The majority of customers in the most heavily impacted areas are expected to be restored today.

The storm disrupted electrical service for approximately 263,690 Entergy customers. At 8:30 a.m., our restoration workers have restored approximately 96% of the electrical power outages caused by Hurricane Beryl. Our workforce is continuing to work safely to restore your power as quickly as possible.

We've made tremendous progress restoring service to our customers. But we know that if you are still without, you want your power restored as quickly as possible. Most of the remaining outages are in heavily damaged areas requiring more extensive repairs.

Even though we have an army of workers focused on repairs, the pace of restoration will likely be less rapid from this point forward as crews address these hard-hit areas where damage to our equipment is the greatest. In some of the hardest-hit areas impacted by Hurricane Beryl, our teams are encountering extensive damage that will require rebuilding the system, as opposed to just a restoration.

As restoration is completed in portions of Entergy's territory affected by Hurricane Beryl, we can add those crews to those already working the restoration in the harder-hit areas. We are not backing down or slowing our momentum. Crews will work until the last light is on.

Hurricane Beryl impacted more than 40 transmission lines in the Entergy Texas system. Two of those transmission lines remain out of service, which are not currently impacting customer outages.

Approximate current outages related to Hurricane Beryl as of 8:30 a.m.:

The latest restoration estimates can be found in the Important Restoration Information link on the View Outage map.

Our power restoration process

Occasionally we'll restore power to an area only to find another issue. This may require us to turn the power off again in order to complete additional repairs. We will also make initial repairs in some areas in order to get the power flowing to as many customers as possible. We then have to go back, take customers out of service, and complete more long-term repairs. Learn more about our restoration process.

We've reached a point in recovering from Hurricane Beryl that can be very frustrating for you. The storm has passed, yet power outages remain as we continue our restoration. We understand how difficult it is to wait for power so you can get your lives back to normal.

It is frustrating to be without power for this long, but the storm caused extensive damage to our system that we must repair.

It can be frustrating for you if you see trucks move away from an area before power is restored. Our work, however, has to take place in a certain order, determined by a restoration plan that takes into account how electricity flows to your neighborhood and prioritizes critical customers like hospitals. Trucks and workers will return to your area as soon as possible to complete the restoration work.

If you don't see us working near you, keep in mind that we may be working on another part of the electrical system that you can't see but is needed to get power to you.

Do not approach utility workers at a job site. Our work sites can be dangerous locations and interruptions will slow our workers' progress.

Be on alert: Stormy weather also increases scam attempts

Entergy will never demand immediate payment from customers over the phone. Customers should never share personal information with strangers. If a call sounds suspicious, hang-up and call 1-800-ENTERGY (800-368-3749) to speak directly with an Entergy customer service representative.

If you believe you are a victim of a scam, notify the proper authorities, such as the local police or the state attorney general's office.

Learn more about how to spot a scam by visiting, entergy.com/scams.