Social Media Account and Instant Message Alert – Fraudulent social media account and phishing instant messages related to Royal Bank of Canada

02 Jul 2024

The Hong Kong Monetary Authority (HKMA) wishes to alert members of the public to a press release issued by Royal Bank of Canada relating to a fraudulent social media account and phishing instant messages, which have been reported to the HKMA. A hyperlink to the press release is available on the HKMA website.

The HKMA wishes to remind the public that banks will not send SMS or emails with embedded hyperlinks which direct them to the banks' websites to carry out transactions. They will not ask customers for sensitive personal information, such as login passwords or One-Time Password, by phone, email or SMS (including via embedded hyperlinks).

Anyone who has provided his or her personal information, or who has conducted any financial transactions, through or in response to the social media account or instant messages concerned, should contact the bank using the contact information provided in the press release, and report the matter to the Police by contacting the Crime Wing Information Centre of the Hong Kong Police Force at 2860 5012.

Hong Kong Monetary Authority
2 July 2024