New Castle County Executive Matt Meyer unveils MyNCC app – brings constituent service to next level

New Castle County Executive Matt Meyer unveiled New Castle County's latest customer service tool, My-NCC app which will further connect constituents to New Castle County's public service team to address improvements in parks, and other public county spaces.

"We're so excited to bring this app to the public," said County Executive Meyer. "We pay bills on our phone, we get directions on our phone, and now our constituents can now be some added eyes and ears for their County parks."

This is a partnership with CivicPlus®, a leading government technology company, to empower residents to report quality-of-life issues and request government services. The application called My-NCC is available for all residents to download on any iOS or Android device. Constituents can also access the system from a desktop computer via the WEBSITE.

The My-NCC app allows New Castle County residents who identify community repair or service request needs to submit photos, location information, and request details directly to County administrative staff members. In addition, the platform provides County officials with a centralized system to manage issues from creation to resolution - engaging residents throughout the process.

The software enables duplicate detection so that if a resident begins to submit a request already in the system, it will promptly notify them and enable them to follow the existing request. This reduces duplicate requests and increases the services.

To increase access to services for all community members, New Castle County can also be reached by text or email. No more switching between a separate email provider to handle resident emails and a phone to respond to texts. The software captures all these means of communication and displays them in a single inbox that allows access for everyone according to their preferred method.

This technology allows community members to report problems to their government leaders and view, comment on, and follow issues submitted by their neighbors. Residents can even create their own "watch areas" to receive notifications about all the reports in their community, enabling them to follow the progress of all service requests-not just the ones they submit.

"We are pleased to partner with New Castle County on a technology solution that empowers their residents to initiate and support community improvements and enable staff members to easily and transparently respond to such requests," said Jennifer Elliott, CivicPlus Director of Product Marketing.

About CivicPlus

CivicPlus® is a technology company focused on building trust in government by fostering consistently positive digital experiences for residents and staff. With over 12,000 global customers, CivicPlus solutions are used daily by over 100,000 administrative staff members and over 340 million people in the U.S. and Canada alone. For more information, visit www.civicplus.com.

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