City of Savannah, GA
12/02/2024 | Press release | Distributed by Public on 12/02/2024 13:06
City Launches Spanish Translation Services for 311 Calls
______________________________________________
FOR IMMEDIATE RELEASE
Dec. 2, 2024
CONTACT:
Office of Communications
City Launches Spanish Translation Services for 311 Calls
SAVANNAH - The City of Savannah has launched a new Spanish translation service through LanguageLine Solutions for customers calling the 311 help line, providing real-time language assistance for residents and visitors.
Spanish-speaking callers can now select option two from the main menu to be connected with an interpreter from LanguageLine Solutions who will translate their service request needs to a City Customer Service Representative.
The City's 311 service is a help line for residents and visitors to request service from the City and receive information related to government operations. Customer Service Representatives are available to assist with non-emergency City matters. Callers should dial 911 for emergencies.
Residents and visitors can call 311 or 912-651-6565 at any time to submit a request for city services. Calls are answered by a 311 Customer Service Representative Monday through Friday, from 8 a.m. to 5 p.m.
Additionally, residents and visitors are encouraged to submit requests online at savannahga.gov by selecting "311 Submit a Request" or by downloading the SAV311 Mobile App.
# # #
About LanguageLine Solutions
LanguageLine has been the world's foremost provider of language access solutions since 1982. The company offers industry-leading phone, video remote, and onsite interpreting, as well as translation, localization, and testing and training for bilingual staff and interpreters. With a team of over 40,000 professional linguists, LanguageLine is committed to enabling communication and promoting understanding across languages and cultures, 365 days a year. As it spearheads the digital transformation of language access, LanguageLine is the preferred provider to the Fortune 100, North America's top hospital systems, as well as federal, state, and local agencies in English-speaking countries around the world.