09/04/2024 | Press release | Distributed by Public on 09/04/2024 06:07
From the Maximalist to the Rebel, Slack's Workforce Lab findings and interactive quiz offer a roadmap for employers to help onboard workers to "The AI Team"
Slack's new Workforce Lab research explores what motivates workers to use AI and how they feel about using it at work. Through in-depth interviews and a survey of 5,000 full-time desk workers, the research uncovered five distinct AI personas that employers need to understand as they implement AI and bring workers onboard "The AI Team" - a workplace where humans and AI agents work successfully side-by-side:
Salesforce perspective: "The AI-powered future of work isn't just about enterprises, it's also about employees - and it's redefining everything from careers to workplace culture. But to realize the promise of AI, companies need to make AI work for workers and bring everyone onboard The AI Team,"said Christina Janzer, SVP of Research and Analytics at Slack, a Salesforce company.
But to realize the promise of AI, companies need to make AI work for workers and bring everyone onboard The AI Team.
Christina Janzer, SVP of Research and Analytics, SlackWhy it matters: Leader urgency to implement AI has grown 7x since the beginning of the year, but more than two-thirds of workers have yet to use the technology at work. There's a real risk if that trend continues: Companies and employees alike can miss out on tangible benefits by not adopting AI. In addition to improving efficiencies, AI can elevate the employee experience - from overall performance and productivity to wellbeing. And Slack's new research shows that onboarding employees onto AI isn't a one-size-fits-all approach.
Dive deeper into each AI persona: The findings also show a mix of emotions and perspectives regarding AI, depending on which category of user they fall into.
Discover more about each persona and how employers can empower every member of their AI Team
"As leaders, it's important that we tailor our approach and help set every employee up for success in the AI-powered workplace. These personas create a powerful roadmap for leaders to understand where their employees are in their AI journey and help them unlock AI's benefits," continuedJanzer.
"Workers across industries must learn how to work with AI or risk getting left behind," said Lori Castillo Martinez, EVP of Talent Growth & Development, Salesforce. "At Salesforce, we're helping our employees identify skill gaps that may prevent them from growing their careers, and bridge those gaps to take full advantage of the AI future."
More information:
Methodology:
The survey included over 5,000 workers in the United States, Australia, India, Singapore, Ireland and the U.K., and was fielded between August 6 and August 14, 2024. The survey was administered by YouGov and did not target Slack or Salesforce employees or customers. Respondents were all desk workers, defined as employed full-time (30 or more hours per week). Due to rounding, not all percentage totals in this research equal 100%. All comparison calculations are made from total numbers (not rounded numbers).