Oracle Corporation
10/04/2024 | Press release | Archived content
Introducing AI agents in Fusion Apps
AI is reshaping how businesses operate, and AI agents are the latest step in this evolution. But what exactly are AI agents and why are they so important? In this post, we'll explain what they are, how they work in Oracle Fusion Applications, and how they may be applied in your organization.
What are AI agents?
AI agents are a combination of large language models (LLMs) and other advanced technologies that interact with their environments, automate complex tasks, and collaborate with employees in real time. Reasoning capabilities in these LLMs differentiate AI agents from the brittle, rules-based automation of the past. Since they can make judgment calls, AI agents can create action plans and manage workflows, either independently or with human supervision.
At the core of their functionality is the capability to learn from previous interactions, use data from internal systems, and collaborate with both people and other agents. This ability to continuously adapt makes AI agents particularly valuable for complex business environments where flexibility and scalability are key.
How AI agents work in Fusion Applications
Oracle Fusion AI Agents are autonomous assistants designed to help organizations streamline operations, improve decision-making, and reduce manual workloads. They can assist with simple or complex tasks and work across departments. Here are practical examples of different types:
Functional agents act as digital assistants for different personas within the enterprise and perform domain-specific tasks.
Supervisory agents manage other agents, overseeing complex workflows and making decisions on whether human intervention is needed.
Utility agents perform routine, low-risk tasks such as retrieving data, sending notifications, or running reports.
They're often optimized to help with specific roles, so an AI agent or collection of agents might act as a finance clerk, hiring manager, or customer service representative.
Real-world use cases
We recently announced more than 50 AI agents are rolling out across the Fusion Applications Suite to help with a wide variety of real-world use cases. For example, in human resources, agents will assist employees with benefit inquiries and policy clarifications. In finance, agents will automate invoice approvals and help optimize financial workflows. In supply chain management, a field service agent can guide technicians through repairs by providing real-time diagnostic data, troubleshooting steps, and automating orders for parts.
Summary
Oracle Fusion AI Agents represent a leap beyond traditional AI. They don't just automate; they collaborate with human workers, making AI agents more than just tools. By integrating advanced AI within business systems, Oracle continues to lead the way in improving productivity and operational efficiency. As AI technology evolves, expect to see even more sophisticated AI agents capable of managing entire business processes autonomously, giving your team the freedom to focus on strategic, high-impact activities.
Additional resources
Click the "learn more" button to download a business brief on Oracle AI agents. You can also watch "Discover the Power of Oracle AI in Fusion Applications" or check out the recent press release on AI agents in Fusion Apps.
Next steps
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