Boston Police Mental Health Tips: How to Support Your Loved Ones in a Mental Health Crisis

When a loved one experiences a mental health crisis, knowing what to do and say when calling 911 can be extremely helpful. Here are vital tips to ensure your loved one receives the support they need.

i Call 911: Dial 911 immediately if your loved one is in crisis, especially if there's a risk of harm to themselves or others.

Communicate Clearly: Be clear when speaking with the call-taker, providing your loved one's exact location.

Provide Details: Share info about their mental health, diagnoses, medications, substance use, and any potential risks.

What to Expect: You will most likely get a response from Boston Emergency Medical Services (EMS) and, depending upon the circumstances and urgency, possibly from the police as well. You can also request a police co-response clinician if one is available.

Calling 911 is a crucial step in getting the right assistance for your loved one. Learn how BPD supports the mental health of community members we serve through numerous partnerships and initiatives.

To find out more head to https://police.boston.gov/mentalhealth/