Oracle Corporation
07/11/2024 | Press release | Archived content
Add your GenAI to Oracle HCM’s Guided Journeys—intro
In a previous story, we explained how Guided Journeys can utilize AI, including generative AI (GenAI), to help employees navigate unfamiliar processes. Augmenting Guided Journeys with GenAI creates new opportunities for you to deliver a better employee experience that's tailored to your organization's needs. This post explains some of the technical aspects to help you determine how to best take advantage of these capabilities.
It's important to establish that REST APIs are the integration mechanism for connecting Guided Journeys to GenAI services. REST APIs enable simple, scalable, and flexible communications between applications, facilitating standards-based data exchange across diverse systems. Before taking a look at how this functionality works in production, let's examine the setup process.
Configuring Guided Journeys to work with GenAI services
This graphic provides a helpful overview of the three steps involved with configuration.
Journeys LLM how to diagram
Here's how it works:
Define a custom REST API: You or your professional services partner create a REST API and host it in the location of your choosing (e.g., PaaS, internal servers, etc.).
Associate the REST API with the Guided Journeys task:
Select "Custom REST" as the type.
Choose which data elements (i.e., parameters) the HCM application page should pass to Guided Journeys.
Enable the Guided Journeys task in the UI:
Use Oracle Visual Builder Studio (the development tools used to create, configure, and extend Fusion Apps) to enable Guided Journeys on the desired HCM application page.
Configure REST API calls: Within the REST API, configure calls to and from Guided Journeys and the GenAI service of your choice (e.g., ChatGPT, Cohere, or a custom LLM).
Putting GenAI to use in Guided Journeys
To understand how this works in production, consider the example of a manager giving an employee a pay raise. An AI-enabled Guided Journeys flow could work as follows:
The manager navigates to the salary adjustment page.
The manager clicks "Get help updating salary information," invoking Guided Journeys.
Guided Journeys recognizes the request as a "Custom" type defined during set up.
The HCM application page passes transaction information (e.g., employee's salary, location, tenure, and experience) to Guided Journeys, which then passes it to the REST API. Note that data passed from the HCM application page:
May include user credentials for accessing third-party sites.
Can be encrypted and tokenized (security precautions to ensure the data has no inherent value or meaning when sent).
The REST API sends a request to-and receives a response from-a GenAI service specializing in salary information.
The API passes formatted text with salary-change guidance and recommendations to Guided Journeys for display in the designated area of the HCM applications page.
The manager reviews the salary increase guidance before submitting any changes.
In this example, the REST API could call on a commercially available third-party service or an internally developed GenAI service trained on company policies, compensation guidelines, and datasets spanning thousands of employees and HR transactions.
For a discussion of some limitations and requirements, please review the original story.
Conclusion
By integrating GenAI with Guided Journeys through REST APIs your organization can leverage AI capabilities to deliver detailed information when and where it's most useful. Implementation is not complex and includes safeguards to protect privacy and contain other risks. This functionality can enhance the employee experience, bringing AI to many more employees in a wide variety of valuable use cases.
Next steps
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Fusion Development
The Fusion Development team is responsible for building, maintaining, and driving innovation on the Oracle Fusion Cloud Applications Suite, which includes Oracle ERP, EPM, SCM, HCM, and CX. Its members are based throughout the world with central offices in the US, India, Mexico, The Philippines, and Romania.