09/19/2024 | Press release | Distributed by Public on 09/19/2024 08:40
Connectivity is the engine behind education, the economy and nearly every other facet of modern life. Yet, it's estimated as many as 42 million Americans still lack access to high-speed broadband internet service. Fortunately, that gap is being bridged, and quickly. Just last year, the federal government committed nearly $42.5 billion to fund high-speed internet expansion throughout the U.S. and its territories. As that investment rolls out, fiber network providers nationwide will see a spike in customers and service demands.
Considering this, fiber optic network providers that can gain an early foothold and scale their operations swiftly and effectively are poised to secure a significant market advantage over later-arriving and low-performing providers. However, the fiber industry's greatest opportunity also presents its biggest challenge: building and expanding networks while rapidly acquiring subscribers with tailored plans, then growing with those subscribers by creating a strong customer experience (CX).
To navigate this complex environment, fiber companies must establish a consolidated ecosystem that efficiently supports the entire order-to-cash lifecycle-from launching new services, onboarding and caring for subscribers and expanding the physical network, to tailoring subscription packages, processing billing, providing self-service options and much more.