911 and 311 Industry News

7News pushes for transparency with DC 911 leaders, skips controlled briefing

Lisa Fletcher - ABC7 News

September 20, 2024

WASHINGTON (7News) - Nine major news organizations in Washington D.C., including 7News, decided to boycott a briefing held by the director of D.C.'s Office of Unified Communications (OUC)and other government officials Friday morning.

At issue: the District's control of information, restricting questions that can be asked, and unwillingness to be on the record.

Time on hold for 911 in Toronto dropped this year, after average of nearly 1 minute wait in 2023

Nicole Brockbank - CBC.CA News

September 23, 2024

Average wait times on hold for a 911 operator in Toronto went down in the first half of this year after climbing to the longest average wait in at least five years in 2023.

Last year the average wait for an emergency call to be answered was 58 seconds.

El Paso County first responders recognize 6-year-old '911 Hero'

Lauren Watson - MSN News

September 23, 2024

EL PASO COUNTY, Colo. (KKTV) - El Paso County first responders are recognizing a 6-year-old boy as a '911 Hero' after they say he called for help for his grandmother during a medical emergency earlier this year.

In Montana, 911 calls reveal impact of heat waves on rural seniors

Aaron Bolton - Grist

September 21, 2024

Missoula is one of Montana's largest cities but is surrounded by rural mountain communities where cattle ranching is king. Despite the latitude and altitude, in recent years this region has experienced punishing summer heat waves.

Indiana family demands answers after man dies following 911 call for seizure

Staff - Local 12 News

September 23, 2024

DEMOTTE, Ind. (WLS/CNN/CNN Newsource/WKRC) - An investigation is underway after a 911 call for a medical emergency ended with an Indiana father dead, and his family is blaming the responding officers.

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