09/16/2024 | News release | Distributed by Public on 09/16/2024 10:05
We want to thank you for your patience as we adjust to our new system. Since our switch in March 2024, we know you have encountered longer hold times, increased secure message response times, and longer claims processing times than in the past.
Currently, the best way to communicate with us is to send a secure message through Member Access. Please allow up to 10 business days for a response to your secure message.
We apologize for any inconvenience you've experienced as a result of our system transition. To improve our service, we are taking the following steps:
We appreciate your patience as we strive to improve our service.