Prep your listings – Q&As are coming!

The holiday rush is just around the corner, and buyers will be looking to make confident purchasing decisions for friends and family. This surge in interest means a flurry of questions for sellers, which can be overwhelming during the busy gifting season. To make things easier for you and your buyers, we're excited to introduce Q&A - an upcoming feature on the eBay app on iOS and Android.

With this feature, you can now add item-specific Q&A directly from your conversations with buyers, with the information visible only on the relevant listing. Plus, any custom questions you have added in your account settings will now be displayed across all of your listings.

By showcasing these common questions and answers right on your item pages, you'll help to reduce the number of inquiries you receive, saving you time in responding to each buyer. Additionally, you'll increase buyer trust by providing essential information and expertise up front, supporting a swift and confident purchase decision.

Act now: Pre-answer frequently asked questions

Currently, questions and answers are featured on your Contact Seller page - where buyers can reach out to you directly. When Q&A is live, the questions and answers that you've added to this page will automatically be showcased across all of your active listings, visible on both iOS and Android.

We encourage you to add any general questions to this page that apply to all of your listings and could be useful for buyers, especially with the holiday season approaching. For example, if you provide a special shipping option, now is the perfect time to include this information in the Q&A on your Contact Seller page.

To add or update your questions and answers easily, simply log in, navigate to Account Settings on your browser, select 'Manage communications with buyers,' select 'Edit' next to "What buyers can do," and then select 'Add another question' to input your question and answer.

Later: Enhance your individual listings with specific Q&As

Once Q&A is live, you can add questions and answers directly to an individual listing right from a conversation with a buyer from within the eBay app's messaging interface.

The buyer's question and your answer will be featured as a Q&A on the relevant listing. This will be visible to all future buyers who view that listing, providing them with valuable information upfront.

In future communications, we'll explain the steps to utilize this feature.

Stay tuned for launch details

We hope Q&A will be helpful to you in saving time and building buyer confidence this holiday season, reducing inquiries and fast-tracking purchases.

We'll be sure to notify you via Instagramand the Community blog when Q&A is live, so you can further enhance your listings and streamline your communications with buyers right away.

In the meantime, we recommend that you add frequently asked questions to your Contact Seller page now, so they appear across all of your listings when the feature goes live.

As always, your feedback is appreciated, so don't hesitate to share your thoughts once you've had a chance to use Q&A.

Happy selling this holiday season!

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