Joe Emrick
08/05/2024 | Press release | Distributed by Public on 08/05/2024 13:15
New Complaint Form Available for Pennsylvania Consumers with Airline Issues, Says Emrick
Aug. 05, 2024
HARRISBURG - A new, online complaint form for Pennsylvania consumers encountering hardships with airline travel, ranging from flight delays and cancellations to boarding problems, is now available, according to Rep. Joe Emrick (R-Northampton).
The form is available on the Pennsylvania Office of Attorney General website, at www.attorneygeneral.gov, by clicking the "Submit a Complaint" tab at the top of the page. A printable version of the form is also available.
According to the attorney general's office, the form was created in response to a nationwide uptick in consumer complaints regarding air travel and is the product of a partnership with the U.S. Department of Transportation to better assist Pennsylvania travelers.
Consumers may file complaints whether they purchased tickets directly, or through an agent or third party. Residents of Pennsylvania or those who faced airline issues in Pennsylvania are eligible to use the new complaint form.
The forms require information, such as a ticket number, flight itinerary, flight date, date of ticket purchase, ticket price and form of payment. The forms also require specifics on what issues were encountered by the traveler. This information will be useful when reviewing and resolving complaints.
The U.S. Department of Transportation expects to launch a modernized system for handling air travel service complaints later this year. This system is intended to improve the customer experience for the tens of thousands of consumers who file air travel service complaints with the department each year. The attorney general's office will provide information on how to submit complaints directly to the department in the future.
Representative Joe Emrick
137th Legislative District
Pennsylvania House of Representatives
The form is available on the Pennsylvania Office of Attorney General website, at www.attorneygeneral.gov, by clicking the "Submit a Complaint" tab at the top of the page. A printable version of the form is also available.
According to the attorney general's office, the form was created in response to a nationwide uptick in consumer complaints regarding air travel and is the product of a partnership with the U.S. Department of Transportation to better assist Pennsylvania travelers.
Consumers may file complaints whether they purchased tickets directly, or through an agent or third party. Residents of Pennsylvania or those who faced airline issues in Pennsylvania are eligible to use the new complaint form.
The forms require information, such as a ticket number, flight itinerary, flight date, date of ticket purchase, ticket price and form of payment. The forms also require specifics on what issues were encountered by the traveler. This information will be useful when reviewing and resolving complaints.
The U.S. Department of Transportation expects to launch a modernized system for handling air travel service complaints later this year. This system is intended to improve the customer experience for the tens of thousands of consumers who file air travel service complaints with the department each year. The attorney general's office will provide information on how to submit complaints directly to the department in the future.
Representative Joe Emrick
137th Legislative District
Pennsylvania House of Representatives
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