Shiji PMS to power Kempinski Hotels to enrich guest experience

BERLIN, Germany, DATE - Shiji, the global leader in hospitality technology, has been selected by Kempinski Hotels to implement its cutting-edge Shiji Enterprise Platform (PMS) across a selection of Kempinski's properties. The new PMS system will be deployed for more than 8300 rooms across Kempinski hotels starting in 2025.

As a pioneer in integrating next-generation technology, Kempinski has consistently sought the best-in-class solutions to elevate guest experiences. Their decision to adopt Shiji's PMS reflects a meticulous evaluation process, focused not just on innovation, but on long-term stability and scalability. Shiji's Enterprise Platform provides Kempinski with advanced guest data management capabilities, including real-time access to guest preferences and history across multiple properties. By centralizing guest data, Kempinski can offer bespoke, personalized experiences while ensuring consistency in service excellence.

"With this partnership, Kempinski Hotels reinforces its reputation for embracing state-of-the-art technology that enriches the guest journey," said Kevin King, CEO Shiji International, COO, Shiji Group. "Our Enterprise Platform enables Kempinski to streamline operations, centralize data, and deliver hyper-personalized service at every touchpoint. This isn't just about deploying the latest tech-it's about empowering Kempinski to set new standards in luxury, efficiency, and security."

Shiji's platform is designed for flexibility, with extensive API integrations that will allow Kempinski to connect new services as they continue their global expansion. From check-in to room service and beyond, the PMS integrates every guest interaction into a single system, ensuring that staff can deliver seamless experiences, no matter where the property is located.

"Luxury is about anticipating guests' needs before they even articulate them," said Riko Van Santen, CIO of Kempinski Hotels. "At Kempinski, we've always looked to technology as a means to amplify, not replace, human interaction. Shiji's Enterprise Platform PMS offers us the innovative tools to enhance operational efficiency while preserving the personalized, hands-on service that defines our brand. Their experience in the global market, especially in Asia, made them an ideal partner as we continue to expand."

Shiji's track record in the luxury hospitality sector, combined with their deep understanding of regional markets such as China, further cemented them as Kempinski's partner of choice. Shiji Enterprise Platform's robust security and data privacy features also provide peace of mind for both guests and operators, ensuring compliance with the most stringent global standards. As Kempinski continues to grow in Asia, Shiji's scalable PMS will play a crucial role in ensuring consistent service across its global portfolio. The platform's ability to integrate future technology upgrades seamlessly makes it a cornerstone for Kempinski's long-term digital strategy. For more information, visit shijigroup.com.

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About Shiji

Shiji is a multi-national technology company that provides software solutions and services for enterprise companies in the hospitality, food service, retail, and entertainment industries, ranging from hospitality technology platforms, hotel property management solutions, food and beverage and retail systems, payment gateways, data management, online distribution, and more. Founded in 1998 as a network solutions provider for hotels, Shiji today comprises over 5,000 employees in 80+ subsidiaries and brands in over 31 countries, serving more than 91,000 hotels, 200,000 restaurants, and 600,000 retail outlets. For more information, visit shijigroup.com.

About Kempinski Hotels

Created in 1897, Kempinski Hotels is Europe's oldest luxury hotel group. Kempinski's rich heritage of impeccable personal service and superb hospitality is complemented by the exclusivity and individuality of its properties. Today the Kempinski Group operates 80 hotels and residences in 34 countries and currently has more than 41 prestigious projects under development around the globe. Each five-star hotel reflects the strength and success of the Kempinski brand without losing sight of its heritage; each one imbues the quality guests have come to expect from Kempinski while embracing the cultural traditions of its location. The portfolio comprises historic landmark properties, award-winning urban lifestyle hotels, outstanding resorts and prestigious residences. Kempinski is a founding member of the Global Hotel Alliance

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